General Manager (New Restaurant Opening - Felice Westport)

SA Hospitality Group is a distinguished hospitality company grounded in Italian tradition yet distinctly suited for the contemporary urban clientele of New York City. Founded by Gherardo Guarducci and Dimitri Pauli in 2003, the company has successfully expanded its footprint to encompass a select portfolio of iconic neighborhoods across Manhattan, Southampton, East Hampton, Aspen, Milan, and Palm Beach. With 24 restaurant locations featuring its celebrated brands Sant Ambroeus, Casa Lever, and Felice, SA Hospitality Group has expertly blended old-world Italian sensibilities with modern service standards to create inviting and memorable dining experiences. Their restaurants are renowned for exceptional quality, refined ambiance, and dedication to guest satisfaction, making the company a leader in hospitality across multiple regions including the United States and Italy. The current opportunity is for the position of General Manager at the company’s newest Felice restaurant location set to open in January 2026 in Westport, CT. This is a full-time role with a strong emphasis on leadership, operational excellence, and guest satisfaction. As General Manager, the successful candidate will be the cornerstone of the restaurant's overall operation, responsible for upholding the brand’s high standards through efficient departmental coordination, superior service delivery, and continuous team development. This position requires an accomplished restaurant professional with prior general management experience, exceptional wine knowledge, proven P&L management skills, and a passion for hospitality. The General Manager must excel at fostering a collaborative team environment, leading by example, and driving business success through operational efficiency and guest loyalty. The role encompasses myriad responsibilities including managerial duties such as staff training, operational logistics, and performance monitoring. The General Manager will continuously analyze guest feedback and current dining trends, suggesting innovative menu and service enhancements that align with Felice’s brand and guest expectations. They will ensure the pristine presentation of food, beverages, and front-of-house aesthetics, maintain control over inventory, and support service staff in delivering personalized, memorable dining experiences. Labor management is a critical component, requiring the creation of effective staff schedules within labor budgets, ongoing staff performance reviews, and close collaboration with assistant managers to uphold service standards. Financial stewardship is key, as the General Manager will oversee cost controls, enforce compliance with laws and regulations, and actively seek to enhance profitability through targeted promotions, upselling techniques, and guest retention strategies. Administrative tasks include overseeing accuracy of menus and POS systems, timely communication of guest requests and company updates, and ensuring comprehensive employee documentation and coordination with human resources. Moreover, the role demands commitment to self-development and staying abreast of the evolving food and beverage landscape to continuously enhance the restaurant’s competitive edge. SA Hospitality Group supports ongoing education efforts within the scope of the General Manager’s duties. This position offers the chance to be part of a prestigious brand with a strong legacy and a pioneering mindset, dedicated to delivering authentic Italian hospitality in diverse and dynamic markets. If you are a seasoned hospitality leader looking to make a significant impact in an exciting new restaurant venture, this is an exceptional career opportunity to lead a high-profile establishment to lasting success.

• The ability to work as part of a team, and personal cleanliness
• Minimum of 3 years of experience in a General Manager role
• Strong wine knowledge
• Proven P&L management skills
• Must be highly hospitality-driven with a genuine passion for guest experience and team leadership
• Very basic food handling, preparation, and cleaning skills are welcomed
• Time management and ability to work under pressure to manage high volume of production
• Active listening and learning skills
• Ability to communicate and understand direction in English to ensure safety in the workplace
• Ability to understand, respond, and engage with co-workers, managers, and guests in English
• Reading and speaking comprehension skills
• Discipline to follow set standards
• Ability to lift up to 25lbs
• Current Food Handler's Certificate