General Manager - Mount Vernon, NY

HHM Hotels is a distinguished company in the hospitality industry known for its dedication to providing exceptional guest services and fostering a positive work environment. As a reputable hotel management company, HHM Hotels operates numerous properties that emphasize quality, comfort, and customer satisfaction. With a strong commitment to excellence, HHM Hotels continuously seeks to enhance its operations and elevate guest experiences across all its locations. The company values its employees and offers a culture that promotes growth, professional development, and community involvement. The organization adheres firmly to core values including People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It, all of which reflect its mission to deliver superior service while nurturing internal talent and operational efficiency. The General Manager position at HHM Hotels is a pivotal role focused on leading and managing hotel operations to maximize profits and achieve the highest level of guest satisfaction. This leadership role involves comprehensive oversight of various hotel functions, including human resources management, operational inspections, financial planning, sales and marketing strategy development, and community engagement. The General Manager will be tasked with interviewing, selecting, and coaching associates to ensure that both the brand and hotel standards are consistently met. Daily property inspections are a vital part of the role, emphasizing cost control, maintaining property conditions, cleanliness, quality of products, and overall service excellence. Financial and operational reporting is a key component, with responsibilities that include the development and revision of business plans, budgets, and forecasts to monitor hotel performance and identify opportunities for improvement. Collaboration with sales and revenue management teams is essential to develop strategic plans that optimize occupancy and revenue, while promoting positive relationships with staff, customers, and corporate stakeholders. The General Manager will actively participate in community affairs, representing HHM Hotels in local associations and events to build a positive public image. The position requires managing safety and emergency procedures, handling associate issues with respect to human resources policies, and traveling as needed for corporate meetings and sales activities. Additionally, maintaining high-quality assurance scores and responding proactively to guest feedback form a critical part of fostering a culture centered on guest service excellence. The potential career path for this role includes advancement opportunities such as Area General Manager, Regional Director of Operations, and Vice President of Operations. HHM Hotels offers a competitive compensation package with a salary range of $150,000.00 to $160,000.00, commensurate with the candidate’s qualifications and experience within the hospitality industry. The company particularly values candidates with 3-5 years of relevant experience and provides numerous benefits that contribute to employee well-being and professional growth. This role is well-suited for candidates who are passionate about hospitality management, enthusiastic about fostering team development, and committed to driving operational success and guest satisfaction.

• Associate or Bachelor’s Degree in Business, Hospitality or related field
• Previous hotel management experience required
• Strong organizational and leadership skills
• Effective communication skills
• Proficiency in financial planning and budgeting
• Ability to manage and lead a diverse team
• Familiarity with hospitality industry standards
• Willingness to travel occasionally
• Ability to handle multiple tasks simultaneously