General Manager I - $55076 to $65638 per YEAR

Starbucks operated by HMSHost at Portland International Jetport is a dynamic hospitality establishment located in the Main Terminal, Gate A06, at 1001 Westbrook Street, Portland, ME 04102. HMSHost is a leading provider of food and beverage services for travelers across North America, dedicated to delivering exceptional customer experiences in high-traffic transportation venues. Starbucks, as a globally recognized coffeehouse brand, continues to attract a diverse range of customers seeking quality beverages and food in a comfortable and friendly environment. HMSHost underlines its commitment to excellence and customer satisfaction through meticulous management of its outlets, including the Starbucks location at Portland International Jetport. This position is a full-time General Manager role focused on Food and Beverage Lounge Operations, specifically managing the daily functions of assigned airline lounges. The General Manager plays a critical role in ensuring smooth day-to-day operations, staff management, customer satisfaction, and achieving key financial targets consistent with HMSHost and partner airline goals. The role reports directly to higher management levels including the Director of Food & Beverage Lounge Operations or Senior Director depending on location, with oversight support from the Senior Director of National Lounge Operations. The General Manager is tasked with managing all operational aspects of the lounge environment, including staffing, cleanliness, inventory management, and equipment functionality. One of the core responsibilities involves maintaining the highest standards of food, service, and ambiance, ensuring every guest experiences exceptional hospitality aligned with both airline and HMSHost standards. The role requires hands-on management and continual improvement efforts to maximize guest and associate satisfaction as well as operational profitability. Daily duties include overseeing associate activities, assigning responsibilities to maintain seamless lounge operations, from opening through closing. The General Manager also monitors product preparation and presentation to meet rigorous quality and company standards. Financial performance is a key focus area, with the incumbent responsible for tracking results and implementing strategic actions to improve financial outcomes. Maintaining quality control records, complying with loss prevention policies, and ensuring all operational protocols are strictly followed are integral parts of the job. Effective communication and positive employee relations are crucial in this leadership role. The General Manager manages hiring, training, performance reviews, and disciplinary processes while fostering associate engagement and development. There is a strong emphasis on coaching, support, and recognition to build a motivated workforce capable of delivering excellent service. Collaboration with various departments such as culinary, training, marketing, and supply chain underpins the role’s success in delivering consistent, high-quality products and services. Candidates must possess substantial supervisory or management experience in food and beverage or related multi-unit operations, with a proven ability to handle high-volume, fast-paced environments. Knowledge of HMSHost operational standards and policies, along with effective team leadership and problem-solving skills, are essential qualifications. The role also requires excellent communication abilities to interact with diverse stakeholders and ensure clarity and compliance with company policies. This position offers a competitive salary in the range of $55,076 to $65,638, reflecting its responsible managerial scope and contribution to the company’s success.

• 3-5 or more years of supervisory or management experience in airline lounge or multi-unit food and beverage operations
• demonstrated team management and delegation abilities
• knowledge of HMSHost policies
• ability to read, speak and comprehend instructions and correspondence
• comfortable conversing with diverse individuals