Front Desk Concierge - Reston, VA - Apply Now!

Compass Concierge Services, LLC is a premier provider of concierge and property management services dedicated to creating exceptional residential experiences for luxury properties. Operating primarily in the Washington, D.C., Maryland, and Virginia (DMV) area, Compass Concierge has established itself as a trusted partner for upscale communities seeking professional concierge staffing and personalized resident services. With a focus on service excellence and team unity, Compass Concierge aims to empower its employees to grow their skills, pursue their passions, and contribute meaningfully to the communities they serve. The company prides itself on fostering an inclusive and supportive work environment that values diverse backgrounds and perspectives, recognizing that a collaborative and varied team approach enhances problem-solving and service quality. Compass Concierge Services, LLC offers full-time positions with competitive hourly wages, benefits including health insurance eligibility, paid training, and flexible scheduling options that accommodate day, evening, overnight, weekend, and holiday shifts. Commitment to professionalism and a polished appearance is expected, aligning with the luxury image of the properties served. The Concierge role at Compass Concierge is a full-time, service-oriented position based in Reston, VA, focused on delivering outstanding service to residents and guests of a luxury residential community. As a Concierge, you will be the welcoming face of the property, responsible for creating a warm and inviting atmosphere through friendly and professional interactions. Key duties include greeting residents and visitors, efficiently handling phone and email inquiries, managing package rooms, arranging amenity and freight elevator reservations, maintaining a tidy and presentable lobby area, and anticipating resident needs to offer personalized attention. The role requires a high level of organization and the ability to multitask in a fast-paced environment, often working independently and managing several responsibilities simultaneously. Administrative support to the property management team is also part of the daily tasks, emphasizing a collaborative spirit within the onsite team. Working flexible hours, including weekends, evenings, and holidays, is integral to meet the needs of residents effectively. To succeed in this role, candidates should have at least three years of customer service experience, preferably in hospitality, luxury residential, or property management contexts, possess strong communication and organizational skills, and demonstrate a professional demeanor appropriate for a luxury environment. Familiarity with software such as Microsoft Office Suite and property tech systems like BuildingLink, Notifii, or KeyLink adds value. The position offers an hourly rate of $19.00 and includes benefits such as health insurance eligibility for full-time employees, accrued sick time, an employee assistance program, and employee discounts. The team at Compass Concierge values individuals who thrive on helping others, excel in maintaining an orderly and structured environment under pressure, and uphold a polished appearance, wearing the required uniform of a black or navy blazer, collared dress shirt, necktie or scarf, and dress shoes. Joining Compass Concierge means becoming part of a company that not only supports professional growth but also fosters a positive culture where no two days are the same, offering diverse challenges and the rewarding experience of making a difference in luxury residential living.

• 3+ years of customer service experience
• hospitality, luxury residential, or property management experience preferred
• prior concierge, front desk, or receptionist role is a major plus
• associate's or bachelor's degree preferred
• exceptional verbal and written communication skills
• strong organizational and multitasking abilities
• capable of working independently and handling multiple priorities
• comfortable using Microsoft Office Suite
• familiarity with property tech systems is a plus
• professional appearance and demeanor required
• reliable transportation