Full-Time Patient & Family Concierge - 40 Hours per Week (UPMC Presbyterian/6D)

UPMC Presbyterian Hospital is a renowned healthcare institution recognized for its cutting-edge medical services and patient-centered care. As part of the University of Pittsburgh Medical Center (UPMC) system, it stands at the forefront of medical innovation and compassionate treatment. Serving a diverse patient population, UPMC Presbyterian offers specialized healthcare services with a commitment to enhancing patient experiences throughout their healing journey. This hospital provides a supportive environment not only for patients but also for its dedicated staff, ensuring that the highest standards of healthcare and customer service are met consistently. UPMC's expansive network and resources make it a leading choice for healthcare professionals seeking meaningful and impactful careers. The Full-Time Patient & Family Concierge (PFC) position available on the Neurosurgery Unit 6D at UPMC Presbyterian Hospital offers a unique opportunity to be an integral part of the patient care experience without performing clinical duties. This role is designed for individuals interested in entering the healthcare field who possess a strong desire to help others and make a positive difference. Scheduled for 40 hours a week, Monday through Friday from 9:00 AM to 5:00 PM, the position ensures stable work hours with a competitive starting pay of $18.00 per hour, adjustable based on experience and education. As a Patient & Family Concierge, the duties involve direct interaction with patients, their families, and clinical staff by providing non-clinical assistance that enhances comfort and satisfaction during hospital stays. Responsibilities include greeting and escorting patients and visitors, assisting with patient transport within the hospital, delivering meals, replenishing supplies, and maintaining cleanliness and organization of spaces. The concierge also supports staff by answering phones and responding promptly to call lights, ensuring smooth communication and service flow. Importantly, the role explicitly excludes clinical tasks such as bathing, mobility assistance, or medical care administration, focusing on logistical and customer service support to foster a compassionate environment. This role is ideal for someone with a compassionate nature who thrives on interpersonal engagement and is eager to contribute positively to the healthcare environment. Prior healthcare or customer service experience is preferred but not required, making it an excellent entry-level opportunity. Candidates must demonstrate strong enthusiasm, empathy, and the ability to follow written and verbal instructions accurately. A high school diploma or active enrollment in a high school/GED program is required, although one year of previous work experience may substitute for this educational prerequisite. All candidates must also acquire Act 34 clearance, demonstrating compliance with necessary background checks to ensure patient safety and trust. UPMC Presbyterian's supportive and inclusive workplace culture emphasizes equal opportunity employment for all applicants, including those with disabilities and veterans. Joining the Patient & Family Concierge team not only opens doors to a fulfilling and rewarding healthcare career but also allows individuals to make a tangible impact on patients' and families' hospital experiences from arrival through discharge. This critical role embodies the heart of compassionate care, aligning with UPMC's mission to enhance health and well-being through personalized service and professional excellence.

• High school diploma, or active enrollment in a high school/GED program, or one year of previous work experience in lieu of a diploma/GED
• must demonstrate compassion, enthusiasm, and a strong desire to provide an exceptional experience for patients and families at all times
• previous experience in healthcare or customer service is preferred, but not required
• ability to follow written and verbal instructions
• Act 34 clearance