Overnight Concierge (Sunday - Thursday, 10pm-6am)

Hines is a globally recognized leader in real estate investment management, known for its commitment to innovation, excellence, and sustainability. With a diverse portfolio worth $93.2 billion that includes living, office, retail, mixed-use, logistics, and life science properties, Hines integrates local expertise with global knowledge to develop projects that enhance value and inspire communities. The company prides itself on a 65-year history and a dedicated workforce of 5,000 employees across 30 countries, fostering an inclusive culture and a focus on employee growth and wellbeing. Hines has earned prestigious recognitions such as being listed on Fast Company’s World’s Most Innovative Companies in 2024 and named one of U.S. News & World Report’s Best Companies to Work For in 2024. The Concierge position for Multifamily at Hines is designed for individuals passionate about delivering exceptional resident services and fostering positive community relationships within a multifamily residential setting. As a Concierge, you will serve as the primary point of contact for residents and their guests, ensuring their comfort, safety, and satisfaction throughout their experience. Responsibilities include welcoming new residents, assisting with luggage, monitoring guest traffic and security systems, and maintaining detailed records of deliveries and community events. This role requires excellent communication skills, a strong customer service orientation, and the ability to manage multiple tasks effectively. Working as a Concierge at Hines means being part of a visionary company that values innovation and places people at the core of its operations. You will be instrumental in creating a welcoming and personalized environment for residents by responding promptly to inquiries and ensuring their needs are met with care and convenience. The role also involves coordinating resident services and programs that enhance community engagement and satisfaction. This position offers the opportunity to work in a dynamic real estate environment where your contributions directly impact the quality of life for residents and the reputation of Hines’ multifamily properties. Hines is committed to providing competitive compensation, comprehensive training, and robust benefits, supporting your professional development and work-life balance in a supportive, diverse workplace.

• High school diploma or equivalent from an accredited institution
• Two or more years experience in a customer service environment
• Strong customer service orientation
• Excellent written and verbal communication skills
• Ability to work a flexible schedule including holidays