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Hilton is a globally recognized leader in the hospitality industry, known for its diverse portfolio of hotels that range from luxurious full-service resorts to extended-stay suites and mid-priced accommodations. With nearly a century of experience, Hilton has consistently delivered exceptional experiences for both business and leisure travelers by offering superior accommodation, unparalleled service, and outstanding amenities. The company is committed to upholding its vision of "filling the earth with the light and warmth of hospitality," which drives its employees to create remarkable experiences daily across its array of global brands. Hilton prides itself on its talented and dedicated Team Members who are essential to maintaining its reputation for excellence and making it a preferred choice for travelers worldwide. The Front Office Manager (FOM) role at Hilton is critical to the overall success of the hotel, primarily responsible for ensuring that the hotel meets or exceeds its financial goals and delivers an exceptional guest experience. This position requires a dynamic leader who can oversee multiple departments, including the front desk, breakfast service, and guest transportation. The FOM will work extensively with other departments such as housekeeping and engineering to ensure operational efficiency and the highest standards of product quality. Coordination with the Housekeeping Manager ensures the availability of appropriate room types, while collaboration with Engineering helps minimize downtime and maintenance disruption to guests. The FOM plays a vital role in revenue management by maximizing the revenue per available room (RevPAR) through strategic room sales and adherence to rate guidelines, all while closely monitoring market trends. This position demands a hands-on approach to leadership, setting an example through exemplary performance and overseeing staff during all shifts, including nights and weekends. Moreover, the FOM is responsible for maintaining a positive work environment, conducting staff training, and fostering a culture focused on guest service excellence. In addition to financial and operational responsibilities, the FOM will drive marketing and sales strategies to optimize occupancy and average daily rates (ADR). They must stay informed about hotel services, local competitors, key accounts, and special events to proactively support the hotel's market position. Managing human resources functions such as recruitment, training, performance evaluation, and employee relations is also a key component of the role. Operationally, the FOM ensures compliance with health and safety regulations, oversees property maintenance and security, and works diligently to maintain the hotel's physical standards and cleanliness. This role also involves logistical coordination for events, room inspections, and guest transportation, especially during peak activity periods. Hilton values flexibility and the ability to work varied schedules, including weekends and holidays, to uphold its commitment to continuous service excellence. The physical demands of the role require stamina and the ability to handle tasks that include standing, walking, lifting, and engaging in various physical activities throughout the workday. This comprehensive role is perfect for candidates who thrive in leadership positions within the hospitality industry, are passionate about guest service, and are eager to contribute to a world-class hotel experience. Hilton offers a vibrant team environment where every member is empowered and valued in achieving shared success.

• High School diploma or GED
• six to twelve months related experience and/or training or equivalent combination of education and experience
• ability to read and write English
• ability to perform basic mathematical computations
• ability to communicate effectively with customers using tact and diplomacy
• availability to work flexible hours including weekends and holidays
• physical capability to stand, walk, stoop, kneel, crouch, lift and carry items between 25-50 pounds
• willingness to assist in various hotel areas as needed
• knowledge of workplace injury procedures
• compliance with local and federal laws relating to personnel files