Double Tree By Hilton Independence seeks Area AV Manager-Cleveland,OH

Our company is a distinguished hospitality group operating multiple hotels throughout Cleveland, known for maintaining high standards in guest services and event management. We pride ourselves on providing exceptional experiences through professional and dedicated staff, ensuring luxury and satisfaction for every guest. Our hotels offer a range of services and amenities catering to corporate events, banquets, and private functions, establishing ourselves as a leader in the hospitality industry in the region. We are currently seeking an experienced Audio Visual Banquet Manager to oversee the AV Banquet service operations across all our Cleveland hotels. This role is pivotal in managing day-to-day operations while aligning with corporate policies and financial objectives. The successful candidate will be responsible for both short and long-term planning of all AV banquet activities. You will have a key role in ensuring seamless communication between customers, management, and associates, guaranteeing that event setups, AV equipment, staffing, and supplies meet or exceed customer expectations. As Audio Visual Banquet Manager, you will oversee the budget, controlling labor, beverage, supplies, and equipment costs to optimize profitability without compromising service quality. This position requires strong leadership skills as you will supervise a sizable team of 25-50 employees, including hiring, training, coaching, and conducting performance evaluations. You will be expected to enforce corporate and franchiser policies such as safety regulations and standard operating procedures. Your ability to resolve operational issues promptly and maintain an optimal level of hospitality will directly impact customer satisfaction. The ideal candidate will possess one to two years post-high school education and a minimum of two to three years of relevant experience within the hospitality or catering industry. An advanced understanding of catering, food and beverage management, and sales is necessary because this role involves not only managing logistics but also contributing to the efficient sales activities and overall revenue growth. Effective communication skills are essential, and bilingual abilities may be preferred. The role entails working 40-50 hours per week across variable days and times depending on event needs. Occasional travel for sales calls or operational support is required but minimal. Physical demands include lifting up to 50 pounds occasionally, standing during events for up to four hours, and performing frequent mobility tasks to service clients promptly. The work environment varies between inside and outside settings with exposure to extreme seasonal temperatures. This management position offers a challenging yet rewarding opportunity to make a significant impact within a reputable hospitality organization. Candidates with professional demeanor, strong decision-making skills, and a commitment to quality guest experiences are encouraged to apply. Become part of a team dedicated to exceptional service, operational excellence, and continuous improvement in the banquet and audio visual services domain.

• Education of one to two years post-high school
• Experience of two to three years in a related hospitality or catering role
• Ability to lift up to 50 pounds occasionally
• Capacity for standing for up to four hours
• Ability to climb stairs and perform mobility tasks
• Good verbal communication skills
• Ability to read banquet event orders and process payroll
• Minimal travel availability
• Professional appearance and attitude