Frontier Airlines Careers:Front Desk Agent(Dearborn,MI,USA) | Hiring

Azul Hospitality is a distinguished hotel management company dedicated to delivering exceptional guest experiences through its portfolio of properties. Known for its commitment to hospitality excellence and creating welcoming environments, Azul Hospitality ensures that each property under its management maintains high standards of service, quality, and customer satisfaction. With a focus on fostering positive guest interactions and maintaining operational efficiency, Azul Hospitality plays a pivotal role in the hospitality industry by providing professional management services to hotels that cater to diverse traveler needs. The role available is that of a Front Desk Agent within one of Azul Hospitality's hotels. This position is integral to the guest experience, acting as the first and last point of contact for guests during their stay. The Front Desk Agent is responsible for performing a range of duties that primarily revolve around meeting the needs of guests in a pleasant, professional, and efficient manner. These duties include welcoming guests upon arrival, executing the registration and checkout processes, managing payments, handling reservations, and offering information on hotel policies, services, and local attractions. Additionally, the Front Desk Agent plays a critical role in maintaining the organization and cleanliness of the lobby area, managing communications and guest requests, and ensuring that all privacy and security protocols are followed. This role requires vigilance in monitoring special requests, VIP arrivals, and coordinating with other hotel departments to ensure guest satisfaction. The individual in this role must exhibit excellent customer service skills, attention to detail, and the ability to handle cash transactions accurately. The position demands strong communication skills, both verbal and written, basic knowledge of computer systems including property management software, and a proactive approach to problem-solving and issue resolution. Physical requirements include the ability to stand and move continuously during shifts, handle equipment, and perform tasks that may require bending or reaching. Azul Hospitality expects all staff, including Front Desk Agents, to uphold grooming standards and attend all necessary training and meetings to sustain operational excellence. Overall, the Front Desk Agent role at Azul Hospitality offers an opportunity to be part of a professional team dedicated to hospitality excellence, ensuring that every guest receives a memorable and positive experience from check-in to check-out. This position requires a combination of interpersonal skills, organizational ability, and operational knowledge to contribute effectively to the hotel's success and guest satisfaction. Employment in this role aligns with Azul Hospitality’s mission to provide superior service and foster a welcoming environment for all guests.

• High school or equivalent education
• Experience in the hospitality industry preferred
• Experience in a front desk or customer service role preferred
• Ability to speak, read, write, and understand the primary language used in the workplace
• Good communication skills
• Basic computer skills
• Ability to stand and exert mobility for up to four hours
• Ability to lift up to 45 lbs
• Ability to push and pull carts and equipment weighing up to 250 lbs
• Ability to bend, stoop, squat and stretch occasionally
• Maintain a neat, clean and well-groomed appearance
• Regular attendance in conformance with company standards
• Compliance with company rules and regulations
• Attendance at all scheduled training sessions and meetings