FRONT OFFICE MANAGER - Fairfield Inn Victorville

Our company is a respected hotel establishment known for its commitment to excellence in guest services and operational efficiency. We pride ourselves on maintaining high standards of hospitality, creating a welcoming atmosphere for travelers and guests alike. Our team of dedicated professionals works diligently to ensure that every guest experience is memorable through outstanding service and attentiveness. As part of the hospitality industry, our hotel offers comprehensive accommodation services, including comfortable lodging, excellent amenities, and exceptional customer care. We place a strong emphasis on teamwork, leadership, and professional growth within our dynamic environment. We are currently seeking a qualified Front Office Supervisor to join our evening shift team. This pivotal role involves directly supervising front office personnel and overseeing daily front desk, reservations, guest services, and telephone operations. The Front Office Supervisor will maintain the lobby and public areas' appearance, including the complimentary breakfast area, ensuring these spaces meet the hotel's quality standards. This position may also require acting as the Manager on Duty to handle critical decisions and operational challenges during assigned shifts. This role demands excellent leadership, communication skills, and detailed knowledge of property management systems and hotel operations procedures. The ideal candidate will be responsible for training front desk staff, enforcing policies, managing schedules, conducting performance reviews, and ensuring customer satisfaction. A key part of the role includes overseeing office supplies, equipment maintenance, and communicating with upper management regarding operational updates and guest concerns. Candidates must be adaptable to work varied shifts, including audit hours and covering for other employees when necessary. This opportunity is perfect for a hospitality professional seeking a leadership position with responsibilities that directly impact the hotel's smooth and effective front office operations.

• High School diploma or higher
• minimum 3 years hotel front office experience
• minimum 1 year at supervisory level
• willingness to work evening shift
• effective communication skills
• pleasing personality
• good team player
• good listener
• well-groomed and professional appearance
• open to praise and discrete with criticism