Front Office Manager - Bal Harbour, FL

The Ritz-Carlton Bal Harbour Miami, situated at 10295 Collins Avenue in Bal Harbour, Florida, is a prestigious luxury hotel renowned for its exceptional service, elegant accommodations, and prime location. As part of the globally acclaimed Ritz-Carlton brand under Marriott International, this property offers guests a unique blend of sophistication and comfort along the beautiful Miami coastline. The establishment is committed to delivering unparalleled hospitality experiences and prides itself on a culture that values diversity, inclusiveness, and employee growth. The Ritz-Carlton Bal Harbour Miami seeks to recruit a dedicated and skilled Front Office Manager to oversee all front office functions and staff, including Bell Staff, Switchboard Operations, Guest Services/Front Desk, and Retail/Gift Shop, as applicable. This is a full-time management position with a salary range of $65,000 to $86,000 annually and eligibility for bonuses. The role is not remote and requires hands-on involvement in daily operations. As a department head, the Front Office Manager will be responsible for directing and collaborating with managers and employees to execute front office operations flawlessly, ensuring seamless guest arrival and departure procedures. The successful candidate will strive to enhance guest and employee satisfaction continuously while maximizing financial performance within the department. A key focus will be leading a team that embodies the Ritz-Carlton's famous "Gold Standards," including service values, the employee promise, and credo, to maintain the brand's global reputation for luxury hospitality. This role involves a dynamic leadership approach where interpersonal and communication skills are utilized to inspire, influence, and encourage team members. The Front Office Manager will foster an environment built on mutual trust, respect, and cooperation, serving as a role model and demonstrating integrity and sound business decision-making. The candidate will also manage day-to-day operations, oversee staffing levels, conduct department meetings, monitor performance, and ensure the department meets or exceeds financial, performance, and guest satisfaction goals. In addition, the Front Office Manager will spearhead the enforcement of policies and operational standards while managing projects and human resources activities. This includes coaching and mentoring staff, administering performance appraisals, conducting hiring processes, and ensuring compliance with disciplinary procedures. The manager will also play a critical role in responding to guest concerns, evaluating service performance, and initiating improvements based on guest feedback and satisfaction data. Employees at The Ritz-Carlton Bal Harbour Miami are empowered to provide exemplary customer service, fostering a positive atmosphere for guests and staff alike. The workplace culture encourages openness, inclusivity, and recognition of individual contributions. The position also offers relocation assistance, reflecting the organization's commitment to attracting top hospitality talent worldwide. Working at The Ritz-Carlton Bal Harbour Miami means joining a globally respected luxury hotel brand that emphasizes creativity, compassion, and thoughtfulness in service delivery. This position offers a chance to be part of a remarkable team that sets the standard for luxury hospitality, providing opportunities for professional growth and personal fulfillment. The Ritz-Carlton's commitment to diversity and equal opportunity ensures a welcoming work environment for all employees, where individual backgrounds and experiences are celebrated and valued.

• High school diploma or GED
• Minimum 4 years experience in guest services or front desk roles
• OR Associate degree in relevant field
• At least 2 years professional experience in guest services
• Strong leadership and interpersonal skills
• Ability to manage operations and staff
• Effective problem-solving skills
• Availability for full-time, on-site work