Front Desk Supervisor - Fort Worth, TX

Hotel Drover is a distinguished Autograph Collection property located in the heart of the historic Fort Worth Stockyards. Inspired by the pioneering spirit of the American West, Hotel Drover pays tribute to the legendary cowboys who once drove cattle across the plains. The hotel prides itself on delivering authentic Texas hospitality, rooted deeply in tradition while offering modern comforts and a unique guest experience that echoes the rich history and culture of Fort Worth. This establishment is renowned for its warm, welcoming atmosphere, where guests are greeted with a tip of the hat and a firm handshake, embodying the genuine and simple pleasures of Texas life. The hotel seamlessly blends historical charm with contemporary amenities to ensure each visitor feels part of the legacy and spirit that define the region. The role of Front Desk Supervisor at Hotel Drover is a critical position that acts as the heart of the guest experience, embodying the core values and mission of the hotel. The ideal candidate will be someone who not only cherishes the brand’s heritage but is also passionate about fostering a vibrant community atmosphere. This individual must display a genuine commitment to hospitality, creating meaningful, memorable moments for guests, employees, and the local community alike. A spirit of fun, authenticity, and collaboration is essential, as the Front Desk Supervisor is responsible for setting the tone of service excellence and leading the front desk team by example. In this role, the Front Desk Supervisor will oversee daily operations, ensuring smooth front desk functionality and high service standards. They will manage guest interactions with professionalism and care, promptly responding to requests and resolving any concerns to uphold the hotel’s reputation for legendary service. Training and supporting front desk agents is a key component of this position, enabling the team to deliver consistent and exceptional experiences. Additionally, the supervisor will handle administrative duties like report execution, account balancing, and VIP communications. With a flexible schedule including evenings, weekends, and holidays, the Front Desk Supervisor plays a vital role in maintaining an inviting, organized, and high-quality service-oriented environment. Candidates who have a passion for hospitality, a strong sense of community, and a drive to contribute to an extraordinary guest experience will find this role fulfilling and inspiring.

• Passion for creating an amazing experience for our guests
• strong prioritization and organization skills
• flexible schedule, able to work evenings, weekends, and holidays
• thoughtful communicator with excellent written and verbal skills
• strong interpersonal and relationship building abilities
• passion for collaboration and providing administrative support