Front Desk Guest Service Agent On-Call - Apply Now!

San Diego Mission Bay Resort is a stunning 357-room resort located along the picturesque shores of Mission Bay in San Diego, California. This expansive resort offers an ideal blend of relaxation and convenience, featuring multiple dining options, a beautifully renovated pool, a dedicated kids pool, and breathtaking bay views that provide guests with a serene and memorable experience. Additionally, the resort boasts inviting fire pits and numerous recreational amenities designed to accommodate families, couples, and solo travelers alike. As part of Noble House Hotels & Resorts, a curated collection comprising over 23 unique properties distinguished by their distinctive locations and authentic atmospheres, Mission Bay Resort maintains a commitment to exceptional hospitality and guest satisfaction. Joining Mission Bay Resort means becoming part of a company culture that values hard work, reliability, and a passion for hospitality. The team at Mission Bay Resort fosters a welcoming, inclusive environment that encourages personality expression, continuous learning, and a spirit of camaraderie. The resort has an active Diversity, Equity, Inclusion, and Accessibility committee aimed at promoting diverse perspectives and making every team member feel valued and supported. The position available is for a Front Desk Guest Service Agent, a pivotal role within the Mission Bay Resort family. This role involves interaction with guests from around the globe, introducing them to the hotel’s amenities and local surroundings while ensuring their stay is comfortable and memorable. As a Front Desk Agent, you are a key representative of the resort, contributing directly to the guest experience with your professionalism, warmth, and attentiveness. This position requires a flexible individual able to work various shifts, including days, swings, overnights, weekends, and holidays, as the role also includes responsibilities of a Night Auditor. Your tasks will encompass managing day-to-day front desk operations such as guest check-ins and check-outs, responding effectively to inquiries and requests, and performing night audits with precision. This is an on-call position with a rate of $25.00 per hour, offering a competitive compensation package alongside several valuable benefits such as free lunch, free parking, on-demand pay options providing pay before payday, and travel discounts at partner Noble House Hotels across the country. Overall, the Front Desk Guest Service Agent role is ideal for someone who thrives on people interactions and problem solving. Success in this role is driven by patience, empathy, excellent communication skills, and a strong desire to ensure guest satisfaction. This position offers the opportunity to impact guests’ experiences positively and create lasting memories, all within the supportive and vibrant environment of the Mission Bay Resort.

• Refined verbal and written communication skills
• strong computer skills
• strong attention to detail
• positive attitude
• experience taking care of guests in a fast-paced environment
• flexible schedule availability including days, swings, overnights, weekends and holidays
• ability to resolve guest complaints promptly and effectively
• previous front desk experience is a plus
• hotel experience is a plus
• ability to stand for long periods