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Independence Village of East Lansing, a Sonida Senior Living community, is a distinguished retirement community located in East Lansing, Michigan. This establishment is dedicated to providing high-quality care to its residents within an independent living environment that prioritizes comfort, dignity, and wellness. As a premier independent living community, Independence Village offers an inviting atmosphere for seniors to enjoy their golden years while receiving the support and services they need. Their commitment to excellence is evident in the comprehensive benefit packages they offer their team members, which include competitive wages or salaries, access to medical, dental, vision, and life or disability insurances, a 401k retirement savings plan with discretionary company matching, and much more. The community invests heavily in cutting-edge technologies designed to enhance both the lives of residents and the daily workflows of its staff. These innovations include SafelyYou, an AI-driven video technology that detects and prevents falls, ensuring resident safety; advanced Electronic Health Record (EHR) technologies that automate care assessments to reduce administrative burdens; Sage, a tool for improving call light response times and elevating service quality; and Microsoft Power BI, which serves as a centralized platform for all data needs. Independence Village also supports ongoing education and professional growth by providing company-sponsored learning opportunities, paid referral programs for both team member and resident recommendations, and paid training to help new hires start strong. Additionally, the community offers flexible scheduling options and employee assistance programs to support the diverse needs of its workforce. PTO is available from day one, enabling employees to maintain work-life balance from the outset. Financial savings accounts such as Dependent Care and Flexible Spending Accounts are accessible as well, reflecting the community’s dedication to the holistic well-being of its employees. The Receptionist role at Independence Village of East Lansing is critical in fostering a welcoming environment for residents, visitors, and staff alike. As the first point of contact, the individual in this position will be instrumental in maintaining effective communication and providing essential information. Daily responsibilities include answering and directing telephone calls to the appropriate departments or individuals, greeting and guiding visitors, sorting and forwarding incoming mail, coordinating express mail services such as FedEx and UPS, and resolving any customer inquiries or concerns. The role requires an individual who is personable, organized, and efficient in managing multiple tasks while ensuring a positive experience for all community members. Candidates interested in this role should have a passion for exceptional customer service, especially towards senior residents, and appreciate being a dependable and responsible team player. The community values professionals who are dedicated, compassionate, and proactive in contributing to the overall mission of enhancing the quality of life for each resident. Independence Village of East Lansing is proud to be an Equal Opportunity Employer, fully committed to providing all applicants with information regarding their rights under federal employment laws, ensuring a fair and inclusive hiring process.

• High school diploma or equivalent
• prior experience in a receptionist or customer service role preferred
• strong communication skills
• ability to handle multiple tasks efficiently
• basic computer proficiency
• friendly and approachable demeanor
• reliability and punctuality