General Manager - Quick Hire!

About the company: The hiring establishment is a well-established hotel operating under the Global Hotel Group (GHG), a recognized leader in the hospitality industry known for its commitment to guest satisfaction, operational excellence, and high standards of service. The company operates with a mission to provide exceptional lodging experiences through quality customer service, team empowerment, and operational efficiency. Within the dynamic hotel and hospitality sector, this company maintains its competitive edge through rigorous adherence to industry best practices, a strong focus on community engagement, and continuous staff development. About the role: The General Manager position is a central leadership role tasked with overseeing all facets of property management and hotel operations, including guest relations, front desk management, housekeeping, maintenance, and financial administration. Reporting directly to the Regional Director of Operations, the General Manager is entrusted with ensuring that the hotel's operations align with GHG’s standards and business objectives. This includes the communication, understanding, and achievement of all performance criteria outlined in GHG's Basics and General Manager’s Standard Operating Procedures. The General Manager is responsible for creating an operating environment that fosters consistent guest satisfaction and maintains superior product and service quality standards. This entails regular evaluation of hotel performance through guest satisfaction data and financial reports, followed by the implementation of corrective actions as necessary. Moreover, this leadership role actively participates in marketing and sales initiatives, contributing to meeting or exceeding the hotel’s business plan targets. A thorough knowledge of the property, its diverse room types, and the surrounding community is essential to effectively managing hotel operations. Compliance with government regulations and company policies is mandatory, ensuring that the hotel operates within all legal frameworks and maintains a safe and secure environment for both guests and employees. The General Manager also serves as the hotel’s public face, dealing tactfully and courteously with guests, employees, union representatives, and government officials. Financial stewardship is another critical component of the role. The General Manager develops and manages long and short-term financial objectives, prepares comprehensive financial reports for management, and oversees accounting processes including accounts payable and receivable. Payroll and timekeeping systems are managed to ensure accuracy and compliance with company standards. This position commands direct supervision of up to 50 employees, including all department heads, and indirect oversight of all hotel personnel. Leadership duties encompass recruiting, hiring, training, performance appraisal, employee motivation, and discipline—all executed in accordance with company policies, labor regulations, and best human resource practices. Proactive human resource management is emphasized to sustain employee engagement, development, and compliance with wage and benefits administration. Safety and security responsibilities are integral, including the enforcement of emergency procedures, preventive maintenance programs, and job safety analysis. The General Manager must consistently promote safety standards, promptly address hazardous conditions, and maintain a secure environment throughout the property. This role requires a leader with strong communication and organizational skills, an ability to handle complex projects, and a commitment to teamwork and positive employee morale. The General Manager must also be adaptable, capable of working under stress, and willing to work nights, weekends, and holidays as business needs dictate. In summary, the General Manager plays a pivotal role in the overall success of the hotel, blending operational leadership, financial acumen, human resource expertise, and a steadfast focus on guest satisfaction to execute the company’s mission and objectives effectively. This is a full-time exempt position within the Admin & General division under the Executive Office department, integral to driving the hotel’s performance and reputation in the market.

• Bachelor’s degree or equivalent vocational training in hospitality or business administration
• Minimum of 4 years experience in hotel or property management
• Proficiency with computer software including MS Office and hotel management systems
• Strong communication skills both verbal and written
• Ability to lead and motivate staff
• Knowledge of government regulations related to hotel operations
• Physical ability to perform duties including bending, stooping, standing, walking, grasping, and lifting up to 30 lbs
• Availability to work flexible hours including nights, weekends, and holidays