Front Desk Associate (Medical Office) - Quick Hire!

The hiring establishment is a specialized medical practice focusing on ophthalmology and retina care, catering to patients who need expert eye health services. This healthcare provider is dedicated to delivering high-quality patient care, ensuring a supportive and efficient environment both for patients and the medical team. The practice emphasizes professional service, accuracy, and compassionate care, with an operational framework that spans multiple locations within North Carolina. This ensures accessibility and convenience for patients, providing a broad range of ophthalmic services under one trusted brand. The role available is for a Front Desk Associate, an essential position within the practice responsible for the first point of contact with patients and physicians alike. The Front Desk Associate plays a pivotal part in the smooth operation of the medical office, handling a variety of administrative and customer service duties. This role requires a professional who can manage patient information meticulously, schedule appointments with precision, and assist the call center to address patient inquiries effectively. The associate will gather critical patient data including demographics and medical insurance details, ensuring all information is accurate and up-to-date. Collecting payments, reviewing physician schedules, and maintaining a clean reception area are also key responsibilities. The position follows a Monday to Friday schedule with potential opportunities to volunteer for weekend clinic shifts, reflecting a commitment to meeting patient needs. The employment is hourly, non-exempt under FLSA guidelines, and eligible for overtime, offering a competitive wage that reflects the responsibilities involved. Due to the multi-location nature of the practice, reliable transportation is essential as the role may require travel between sites. Additionally, proficiency in ophthalmology and retina terminology is necessary to navigate the specialized medical environment effectively. Ideal candidates will bring strong interpersonal skills, be bilingual in Spanish if possible, and have previous experience in a medical practice, which will help them excel in this dynamic healthcare setting.

• High school diploma or equivalent
• strong interpersonal customer service skills, including effective listening, clear verbal and written communication, problem-solving skills
• reliable transportation to travel to practice locations
• ability to master multiple software systems to input and retrieve data
• ability to master ophthalmology and retina terminology