WINE STEWARD - $23.37 per HOUR

Ralphs is a well-established supermarket chain based in California, known for its rich history and commitment to serving customers with quality products and exceptional service. Since merging with The Kroger Company in 1998, Ralphs has grown to operate over 180 stores across the state, making it a trusted name in the grocery retail industry. As part of the Kroger family of companies, Ralphs shares a unified mission to "Feed the Human Spirit" by bringing together diverse teams passionate about food and people. This mission drives the company’s dedication to creating amazing experiences for customers, communities, and associates alike, with a strong emphasis on food at the heart of every interaction. At Ralphs, people truly matter. The company focuses on fostering a workplace culture that values respect, honesty, integrity, diversity, inclusion, and safety, ensuring associates feel supported and empowered to grow both professionally and personally. Employment opportunities at Ralphs embrace flexibility, providing options for part-time roles as well as career development paths for those aiming to build longer-term employment. The company is committed to offering valuable benefits that promote associate well-being, encompassing physical, emotional, and financial support. Whether new to the workforce or seasoned in retail, individuals with a caring attitude and eagerness to learn are encouraged to apply and become part of the Ralphs family. The role of a customer service associate within Ralphs' retail departments is pivotal in creating an outstanding customer experience. This position focuses on delivering exceptional service by establishing and maintaining a safe, clean, and welcoming environment that motivates customers to return frequently. Associates in this role assist department managers in meeting sales and profit objectives while upholding the highest quality assurance standards. By embracing the company’s Customer 1st strategy, these associates actively encourage a service-oriented approach among colleagues, ensuring that every customer interaction reflects the company’s core values. Key responsibilities include promoting trust and respect among team members, providing knowledgeable assistance about products, and making personalized suggestions that enhance a customer’s shopping experience. Associates may also offer product samples in compliance with company guidelines and relevant laws, inform customers of ongoing specials, and recommend complementary items such as wines paired with meats, cheeses, and desserts. Collaborating with in-store chefs for wine tastings and other promotional events adds a dynamic aspect to the role, fostering a connection between product knowledge and customer engagement. Maintaining product quality and safety is integral to the daily duties, including monitoring temperatures in cases and coolers, conducting preventive equipment maintenance, and reporting any safety risks or incidents to management. Associates must also adhere to strict legal and regulatory standards, especially in departments handling specialty products like wine and beer, ensuring compliance with age restrictions and passing necessary product knowledge tests. The position offers the chance to be part of a vibrant community dedicated to both customer satisfaction and associate development. Ralphs supports continued education through industry-leading programs with tuition reimbursement and provides flexible scheduling options paired with various benefits designed to support work-life balance. This role demands effective communication skills, the ability to manage stressful situations gracefully, and a genuine passion for food, retail, and customer service. With a focus on inclusivity and career growth, Ralphs represents an excellent opportunity for candidates ready to contribute meaningfully in a fast-paced, customer-facing environment.

• High school education or equivalent
• must be 21 years of age
• ability to handle stressful situations
• effective communication skills
• knowledge of basic math
• pass wine test once employed
• second language (speaking, reading and/or writing)
• experience working with wine and beer
• retail experience