Front Desk Agent - PM Shift - Quick Hire!

This position is primarily for the evening shift with working hours ranging between 12 pm to 8 pm or 3 pm to 11 pm. The hiring establishment is a hotel dedicated to providing exceptional hospitality services. The hotel prides itself on delivering outstanding guest experiences by combining a welcoming atmosphere with efficient service. As an integral part of the hotel staff, the Front Desk Agent plays a pivotal role in shaping guest experiences from the moment they arrive until they depart. The hotel environment thrives on a team-oriented culture, emphasizing cooperation among staff to ensure every guest feels valued, comfortable, and well-attended throughout their stay. The establishment places great importance on developing staff professionalism and guest relations to maintain its reputation as a preferred lodging destination within the community and among travelers. The Front Desk Agent is responsible for providing excellent service to guests during their stay, focusing on smooth and courteous check-ins and check-outs, as well as promptly addressing any guest inquiries or concerns. This role requires a friendly, professional demeanor combined with efficiency and attention to detail. Important tasks include greeting guests warmly upon arrival, verifying reservation information accurately, and managing payment processes. The agent is also expected to promote and enroll guests in the hotel's loyalty program, which rewards returning customers with personalized benefits and special recognition. Additionally, the role involves assisting guests with various service requests such as key issuance, handling safety deposit boxes, and managing miscellaneous charges on guest accounts. This position demands excellent communication skills for handling guest complaints effectively, answering telephone inquiries, and facilitating reservations with accuracy. The Front Desk Agent may also assist with hotel shuttle services and luggage handling, ensuring these services run smoothly and guests feel supported. Knowledge of local attractions, hotel amenities, and services is essential for providing guests with helpful information that enhances their stay. The agent must be prepared to cater to VIP guests and maintain confidentiality and security standards. Responsibilities also include following company Standard Operating Procedures, supporting emergency and security protocols, and maintaining a polished, professional appearance consistent with company standards. This role offers opportunities for growth within the hospitality sector and is ideal for individuals passionate about guest relations and hotel operations.

• High school diploma or equivalent
• Prior experience in a customer service role preferred
• Strong verbal and written communication skills
• Basic computer skills
• Knowledge of the hotel its services and the surrounding area
• Ability to stand for extended periods up to 8 hours
• Ability to lift up to 15 lbs on occasion
• Willingness to work flexible schedules including nights weekends and holidays as required by the business needs