Front Desk Agent (PM Shift) - Quick Hire!

Superhost Hospitality is a well-established leader in the hospitality industry with over 40 years of expertise, recognized for its commitment to corporate excellence and social responsibility. Specializing in a diverse portfolio of properties affiliated with industry-leading brands, Superhost Hospitality places a strong emphasis on delivering unwavering service commitment that fosters customer loyalty and embraces a people-focused culture. This approach not only attracts exceptional associates but also positions the company as a top performer within the hospitality sector. The company’s core philosophy centers on attracting, developing, and retaining the best talent while cultivating a great working environment that supports career advancement and promotes inclusivity. At Superhost Hospitality, employees become part of a dynamic and supportive community that values both personal and professional growth. The Front Desk Agent position at Everhome Suites Glendale, operated by Superhost Hospitality, plays a crucial role in shaping the guest experience as the first point of contact. This PM shift role involves greeting guests warmly upon their arrival and facilitating a seamless check-in process, ensuring that visitors feel welcomed and valued from the moment they enter the hotel. The agent is responsible for providing accurate and helpful information about hotel facilities, services, and local attractions, thus enhancing the overall guest experience. Handling reservations, cancellations, and guest inquiries with professionalism and efficiency requires exceptional communication skills and a friendly demeanor. A key aspect of this role is managing and resolving guest concerns promptly and courteously, which necessitates strong problem-solving abilities and tactful diplomacy. The Front Desk Agent also collaborates closely with other departments to ensure a seamless and coordinated service delivery that upholds the hotel’s high standards. During the initial months, new hires undergo comprehensive training to familiarize themselves with hotel systems and procedures, gaining hands-on experience in managing guest interactions and contributing to a positive atmosphere. In addition to practical job responsibilities, the company fosters an inclusive and engaging work culture, encouraging team collaboration and participation in initiatives like the Culture Committee. Employees benefit from a comprehensive suite of perks such as health, dental, and vision insurance, a 401(k) plan for eligible positions, exclusive travel discounts with hotel partners worldwide, and wellness programs designed to support overall well-being. Superhost Hospitality also offers unique benefits like on-demand pay for immediate earnings access and access to leadership development programs for career growth. This Front Desk Agent role is ideal for those with a passion for outstanding customer service, excellent communication skills, and a collaborative mindset who thrive in fast-paced environments. Candidates must be available for PM shifts, including weekends and holidays, and must be able to commute reliably to the Glendale location. Joining Superhost Hospitality means becoming part of an organization that values diversity, inclusion, and exceptional performance, with a strong focus on supporting employee development and fostering a welcoming work environment.

• Must be able to commute
• Availability for PM shift, weekends, and holidays