Front Desk Agent and Night Auditor - Quick Hire!

The Ramada Plaza by Wyndham is a well-established hotel brand that prides itself on delivering exceptional hospitality experiences to its guests. Known for its comfortable accommodations, convenient locations, and attentive service, the Ramada Plaza by Wyndham caters to both business and leisure travelers seeking quality and reliability during their stays. As part of the Wyndham Hotel Group, this hotel upholds high standards in guest services, operations, and overall customer satisfaction, making it a reputable choice in the competitive hotel industry. The Ramada Plaza by Wyndham is currently seeking a Guest Service Attendant (GSA) to join its winning team. This position is integral to the Guest Services Team and involves providing excellent service to guests from their arrival through check-in to their departure at check-out. The role requires the attendant to be attentive, responsive, and courteous, ensuring that all guest needs and requests are met promptly and effectively. The GSA also supports the hotel by managing guest luggage and assisting with various other tasks related to guest services. This position also offers an opportunity for part-time employment as a Night Auditor during the 11 pm to 7 am shift, which involves overnight responsibilities primarily focused on accounting and guest service support during nighttime hours. The ideal candidate for the Guest Service Attendant position will be a high school graduate or possess an equivalent GED, with at least 1-2 years of experience in a customer service role, ideally within the hospitality sector. Essential skills include the ability to follow safety and security procedures, maintain concentration and prioritize tasks despite interruptions, communicate effectively and calmly with guests and coworkers, and work both independently and as part of a team. Being respectful, friendly, and service-oriented toward guests and colleagues is crucial. Key responsibilities involve greeting guests with professionalism and courtesy, handling luggage safely and according to hotel policies, being knowledgeable about the hotel property and its group functions, providing shuttle services when needed, monitoring and maintaining the cleanliness of lobby and bell stand areas, and ensuring that all related equipment and supplies are in proper order. The GSA is also expected to proactively assist other departments, attend meetings, report pertinent shift information to management, and uphold all safety protocols. The overarching goal is to ensure total guest satisfaction while contributing to a positive team environment. Working at the Ramada Plaza by Wyndham offers a dynamic and engaging environment where employees are encouraged to develop their skills and contribute to the success of the hotel team. This full-time position promises a stable career path with opportunities for growth within the Wyndham brand, competitive compensation, and the satisfaction of providing top-tier guest service in a vibrant hospitality setting.

• High school graduate or GED
• 1-2 years of customer service experience
• ability to follow all appropriate policies and procedures while striving to improve standards
• ability to follow safety and security procedures
• ability to plan, prioritize, organize and maintain concentration
• ability to focus despite frequent interruptions
• ability to communicate calmly in tense situations
• ability to work with minimal supervision
• ability to work as part of a team
• treat co-workers and guests with courtesy and respect
• ability to meet performance standards
• ability to understand and carry out instructions
• ability to understand guests’ service needs
• ability to adhere to work schedule
• ability to follow company dress standards
• ability to interact with people to resolve complaints and problems