Food Service - Kitchen Manager - Orlando, FL

SSA Group is a pioneering company specializing in integrating dining, retail, admissions, and other services for zoos, aquariums, museums, and cultural attractions across the United States. With over 50 years of experience, the company has honed its expertise in increasing revenue opportunities for its partners by implementing customized best practices that suit each unique cultural institution. SSA Group takes pride in its commitment to sustainability, inclusivity, and innovation, which are core pillars driving the company’s mission to transform the cultural attraction industry. Founded by families for families, SSA is driven by a profound sense of love, dedication, and community involvement, ensuring that every service offered enhances the mission of its partners and enriches the experiences of their guests and surrounding communities. The Kitchen Manager role at SSA Group reports directly to the Food Service Operations Manager(s) and Executive Chef, working within an environment that values exceptional guest service and operational excellence. The position is hourly and non-exempt, with compensation reflecting the applicant's relevant experience and certification or education. This dynamic leadership role is crucial in managing daily kitchen operations, ensuring that the back-of-house team is adequately prepared, staffed, and following all safety, quality, and guest service standards. The Kitchen Manager is responsible for various operational tasks ranging from overseeing food safety logs, maintaining sanitation standards, managing personnel duties like training and performance evaluations, to liaising with regional executives to uphold company standards. This position demands a proactive leader skilled in multitasking, problem-solving, and decision-making within a fast-paced environment. The Kitchen Manager must foster teamwork, encourage professional development, and maintain open communication channels both upwards to management and across teams. A key focus is to ensure a safe and organized workspace while supporting SSA Group's broader goals related to inclusivity and sustainability. Furthermore, the role includes responsibility for maintaining compliance with all local, state, and federal laws pertinent to food service and workplace safety. The Kitchen Manager also plays an active role in addressing and resolving guest feedback to prevent recurring issues and enhance customer satisfaction. Beyond daily operational oversight, this role promotes SSA Group's cultural values by encouraging an inclusive and supportive team environment and contributing to community engagement and sustainability efforts. The ideal candidate will be someone personable, professional, and energetic, exhibiting both initiative and tact in their leadership approach. Physical ability to handle the demands of the kitchen environment, including the lifting of boxes and standing for extended periods, is essential. Additionally, the position requires flexibility to work varied hours, including nights, weekends, and holidays, as dictated by operational needs. SSA Group also offers comprehensive benefits to support the well-being and growth of its employees, including paid time off, medical, dental, and vision insurance, 401(k) plans with matching contributions, supplemental insurance, training and career development, tuition discounts through partnership colleges, parental leave, and meal plans with employee discounts. SSA Group values diversity and equal opportunity, welcoming applicants from all backgrounds and experiences to join in their mission to raise the bar in the cultural attractions sector while fostering a welcoming and innovative workplace environment.

• three years supervisory experience
• strong interpersonal and communication skills including the ability to articulate to general manager and personnel
• proven leadership skills with understanding of team building and development
• exceptional problem solving and decision making skills combined with ability to be organized
• demonstrated multitasking, detail, analytical, planning and leadership skills
• ability to remain flexible in a fast-paced environment
• team player, personable, professional, upbeat and energetic
• ability to take initiative and use tact and diplomacy
• computer knowledge and skill level for basic office functions
• physical ability to stand for extended periods and move and handle boxes (10-35lbs)
• ability to work varied hours including nights, weekends and holidays