Food & Beverage Operations Manager - Worcester, MA

Legends Global is a premier company specializing in the management of publicly accessible assembly facilities. Renowned for its expertise in delivering exceptional venue experiences, Legends Global operates a variety of sports arenas, convention centers, and entertainment venues across the United States. As a leader in privately managed public assembly spaces, the company prioritizes operational excellence, safety standards, and superior customer service to provide unique and memorable experiences for event attendees, clients, and partners alike. Its presence at the DCU Center in Worcester, Massachusetts, reflects its commitment to supporting regional communities and enhancing the event-going experience within this vibrant city. The DCU Center, one of Legends Global's key managed venues, serves as a versatile and dynamic space hosting concerts, sporting events, conventions, and community gatherings. This highly trafficked facility demands a team of dedicated and skilled professionals in various departments to maintain smooth operations and uphold the highest standards. The Food & Beverage department at the DCU Center plays a crucial role in delivering an outstanding culinary experience paired with efficient service to tens of thousands of visitors annually. Legends Global is currently seeking a motivated and experienced Full Time Food & Beverage Operations Manager to join the team at the DCU Center. Reporting directly to the Director of Food and Beverage, this pivotal role involves overseeing all food and beverage operations to ensure they are running effectively, efficiently, and aligned with the company’s high standards. The position demands close coordination with multiple departments within the DCU Center, including catering, concessions, suites, and kitchen teams, providing a leadership presence and operational insight. The Food & Beverage Operations Manager will be instrumental in developing and implementing training programs, policies, and procedural guidelines to ensure consistent service quality and compliance with health and safety regulations. The role calls for strong organizational skills to effectively supervise and manage a diverse team of part-time staff, fostering a collaborative environment that enhances productivity and teamwork. The successful candidate will be entrusted with creating work schedules, coaching employees, and recognizing performance excellence while maintaining a focus on customer satisfaction. In addition, this manager will utilize catering software for creating Banquet Event Orders (BEOs) and managing menu costing, ensuring both profitable and high-quality food service offerings. They will also oversee inventory control, develop reports on concessions and catering stock, and meet deadlines for miscellaneous operational reports and projects as required by senior management. Strong commitment to safety and sanitation is paramount, as this role will enforce OSHA requirements and building-specific policies, including those related to alcohol management. Maintaining a Health Department score of 90 or higher is a critical responsibility, reflecting the company's dedication to public health standards and guest safety. This full-time role involves a flexible schedule covering nights, weekends, mid-shifts, and early mornings based on event demands. Candidates must demonstrate problem-solving abilities, excellent communication skills, and a customer-focused attitude. The Food & Beverage Operations Manager has a hands-on role and may be called upon to assist in various operational tasks or fulfill reasonable requests from management to support staffing and performance needs. Legends Global is committed to equal opportunity employment, encouraging women, minorities, individuals with disabilities, and protected veterans to apply. The company supports career growth by providing a professional work environment where teamwork and leadership are valued. This position offers an excellent opportunity for a seasoned hospitality professional to contribute significantly to one of the leading event venues in Massachusetts while advancing their career within a respected industry leader.

• High school diploma or GED required
• minimum 3 years hospitality experience in food and beverage service
• ServSafe certification including Food Handler, Allergen, and Alcohol trainings within 90 days
• flexible availability including nights, weekends, early mornings, mid-shifts
• ability to lift and carry heavy items up to 50 pounds
• strong organizational and communication skills
• proficiency with Microsoft Office, particularly Excel
• able to operate and learn catering software and POS systems
• commitment to maintaining safety and sanitation standards
• ability to manage multiple tasks and work collaboratively in a team environment
• excellent problem-solving abilities
• strong customer service focus