Everett,WA,USA Restaurant General

Potbelly Sandwich Shops started in 1977 as a small antique store that transformed into a neighborhood favorite sandwich shop known for its unique, hot offerings and welcoming atmosphere. What began as a single location quickly blossomed into a popular chain with over 400 shops across the United States. Potbelly has built a strong reputation for delivering good vibes alongside delicious, craveable food in fun and friendly environments. The company culture centers around positivity, community involvement, and a commitment to excellent customer experiences. Potbelly has become more than just a sandwich shop; it’s a place where great careers are built and where employees are encouraged to bring their energy and passion to work every day. The franchisees operate independently with their own employment terms, wages, and benefits, creating a diverse and dynamic work environment. This particular opportunity offers a competitive salary range of $65,000 to $70,000 plus tips, with compensation based on individual skills and qualifications. The position is full-time, non-exempt, and requires very limited travel, making it a stable and engaging career path within the food service sector. The General Manager (GM) role at Potbelly is a pivotal leadership position responsible for the overall success and daily operations of the shop. As the face of Potbelly within your location, you will lead by example, bringing positive energy every day to inspire and motivate your team. You will be accountable for delivering outstanding product quality, exceptional customer service, and strong operational results. The GM must possess the ability to see the "Big Picture" and strategically run the business by coaching and developing employees, maximizing sales, controlling costs, and ensuring smooth shift operations. This role requires multitasking skills and strict adherence to Potbelly’s standard operating procedures. The GM needs to focus on key operational areas including people management, customer satisfaction, sales growth, and profit control. Your leadership will directly impact the morale and productivity of your team, as well as the loyalty and satisfaction of your customers. The position demands physical stamina, with the ability to work up to 45 hours a week, stand and walk for long periods, and perform various physical tasks. Additionally, the GM must maintain a clean, safe, and inviting shop environment. Financial literacy is essential, as you’ll be expected to understand and act on financial reports to drive profitability and sustained growth. Experience in restaurant or retail management with P&L responsibility is preferred, along with strong business acumen and excellent interpersonal skills. This is an outstanding opportunity for candidates eager to grow their managerial career within a beloved national brand that values community, teamwork, and individual excellence.

• High school degree
• minimum of 2 years’ experience as a general manager with P&L responsibility
• ability to work a minimum of 45 hours per week
• open availability
• ability to perform physical tasks including standing and walking up to 9-10 hours
• ability to lift up to 50 pounds occasionally
• Food Safety Certification required
• ability to follow company policies and procedures
• ability to communicate in English effectively
• able to work in noisy environments and tolerate allergens
• strong work ethic
• strong business acumen
• valid food safety certification passed
• proficiency with Microsoft Office
• willingness to spend 80-90% of time on the shop floor
• excellent customer service and communication skills
• ability to manage and develop teams
• ability to control costs and understand financial reports