Event Parking Coordinator - Lakewood, CO

The University of Denver is a prestigious private institution located in Denver, Colorado, committed to fostering academic excellence and creating a supportive and inclusive environment for its diverse campus community. The Department of Facilities Management plays a critical role in supporting the university's mission by maintaining and managing the physical resources that contribute to a healthy, safe, and efficient educational environment. This department encompasses various units, including Capital Projects and Planning, Facilities Management, Parking & Mobility Services, Auxiliaries & Real Estate, and Business & Operations, all working collaboratively to ensure the university’s infrastructure meets the evolving needs of students, faculty, and staff. Within this dynamic setting, the Facilities Parking office is seeking a dedicated and detail-oriented professional to join their team as a Special Events Parking Coordinator. This full-time staff position is based on the University of Denver campus and focuses on managing and coordinating parking services specifically related to university events. The role operates under the Facilities Planning & Management division and involves substantial interaction with the university community and external clients, making excellent customer service skills essential. The primary responsibility of this position is to coordinate the distribution and management of parking permits designated for special events hosted at the university. This includes close collaboration with the Parking Manager and other campus departments to maintain an accurate master calendar of parking events and ensure that parking inventory is utilized efficiently. The position involves daily office operations such as handling multiple phone lines, data entry related to permit purchases and citations, responding to customer inquiries, processing payments, and maintaining records. A significant aspect of the role is adjudicating parking citation appeals, requiring fair and timely resolution to maintain positive relationships with campus members. The coordinator may also assist in training new office and field personnel, and occasionally step in to perform special event duties in the absence of the primary coordinator. The work environment is fast-paced and can involve unexpected interruptions, requiring the ability to manage stress effectively and maintain professionalism in all interactions. The position necessitates proficiency with technology, including parking management software such as T2 PowerPark FLEX and familiarity with university systems like BANNER. Compensation for the position falls within an hourly range of $21.50 to $22.50, with a salary grade of 6. The University of Denver offers a comprehensive benefits package that includes medical, dental, retirement plans, paid time off, tuition benefits, and an ECO pass. Working hours are Monday through Friday, 8:00 a.m. to 4:30 p.m., providing a stable and structured schedule. This role is ideal for individuals with a high school diploma and 2 to 4 years of experience in customer service, billing, or scheduling functions, preferably with experience in parking management. The position demands excellent communication abilities and strong organizational skills to handle complex logistical challenges associated with managing event parking on a busy university campus. Candidates must also have a valid driver’s license and pass a comprehensive background check ensuring a clean record. Joining the University of Denver means becoming part of a community that values diversity, equity, and inclusion. The university is an equal opportunity employer committed to non-discrimination across a broad range of legally protected characteristics. If you possess the skills and dedication necessary to contribute positively to the Facilities Parking team and support the university’s commitment to outstanding campus services, this opportunity offers a fulfilling and impactful career path within a reputable and forward-thinking educational institution.

• High school graduate
• 2-4 years in a customer service or billing position and/or scheduling functions
• Working knowledge of the Microsoft Office Suite of computer software
• Valid driver's license
• Must pass a complete background check with a clean record and no criminal or felony convictions