Dual General Manager - LaQuinta Inn and ECHO Suites Springfield, MO (Franchise)

The franchised Echo Suites by Wyndham location in Springfield, Missouri is proud to be managed by Gibson Hotel Management, Inc., an award-winning and privately held hotel management, investment, and development company headquartered in Knoxville, Tennessee. Gibson Hotel Management has a well-established reputation for integrity, experience, and disciplined operations. The company is dedicated to creating successful and highly profitable assets while fostering a supportive and growth-oriented environment for its employees. Their commitment extends to providing outstanding guest experiences and upholding strong relationships with partners and communities. Echo Suites by Wyndham and LaQuinta Inn & Suites in Springfield are part of this dynamic and expanding portfolio, aiming to deliver a genuine hospitality experience to every guest. The Dual General Manager role at the LaQuinta Inn and ECHO Suites Springfield represents a unique leadership opportunity for an experienced and motivated hospitality professional to oversee daily operations and champion a culture of excellence across two distinct brands. The position requires an individual who thrives on building and inspiring teams, driving operational success, and taking full ownership of both hotels' performance and guest satisfaction. This full-time role offers competitive pay based on experience, along with access to comprehensive benefits including health, dental, vision, and life insurance, 401(k) with match, free telehealth programs, a cell phone stipend, daily pay option, and potential bonus incentives. As the Dual General Manager, you will coordinate and manage front desk staff, housekeeping, maintenance, and van drivers, ensuring all team members are adhering to their roles and responsibilities. Effective communication and hands-on leadership will be essential to foster a productive, positive work environment and uphold Gibson Hotel Management’s standards of conduct and service. You will be responsible for coaching and counseling staff, managing hiring and termination processes compliantly, and driving marketing initiatives within the hotels. Guest service and satisfaction are paramount; responding to inquiries and complaints promptly, maintaining composure, and offering alternative solutions when necessary will be critical components of your daily work. You will ensure that the guest callback program is consistently implemented, thus reinforcing the commitment to genuine hospitality. The role demands strong organizational skills, the ability to develop and manage schedules, and an unwavering commitment to upholding safety and liability protocols. You will work in close liaison with the managing partner and assistant general manager to address and resolve operational challenges, as well as maintain excellent communication with the corporate office. Working for Gibson Hotel Management means joining a team that values diversity, recognizes success, and invests in employee growth, offering exciting avenues for professional advancement within the hospitality industry. If you have a degree or background in business administration or hospitality management, along with 2-4 years of leadership experience in hotel operations, and a passion for creating exceptional guest experiences, this role offers a rewarding and challenging leadership path at two prominent hotel brands in Springfield, Missouri.

• High school diploma or equivalent
• Experience in hospitality management preferred
• Strong leadership capabilities
• Excellent communication skills
• Ability to multitask and prioritize
• Problem-solving skills
• Availability to be on call 24/7
• Ability to maintain professionalism and positive attitude under pressure