Department Manager - Corona, CA

World Wide Wings is a prominent restaurant franchise known for its dynamic dining experience and exceptional food and beverage service. With a commitment to delivering quality products and an outstanding guest experience, World Wide Wings operates a network of restaurants that emphasize teamwork, quality operations, and customer satisfaction. As part of a thriving hospitality sector, World Wide Wings invests heavily in the development and training of its staff and fosters an environment where employees can grow professionally and contribute meaningfully to the restaurant's success. This emphasis on operational excellence and team member engagement has positioned World Wide Wings as a competitive player in the casual dining industry with a robust reputation for service and quality. The company offers competitive pay with a range of $18.00 to $27.40 per hour, providing attractive compensation for its managerial roles within the organization. The Department Manager position at World Wide Wings is a multifaceted leadership role that plays a crucial part in the successful operation of the restaurant. This position oversees specific departments within the restaurant, namely the Heart of House (HOH), Bar, and Hospitality departments, ensuring seamless execution of business operations. Department Managers are essential in managing team members, guiding food and beverage quality, and fostering an engaging and efficient work environment. They are responsible for staffing, training, and succession planning within their departments, aiming to maintain optimal team performance and meet or exceed set staffing guidelines. Additionally, the Department Manager works closely with the General Manager to monitor restaurant performance, address operational challenges, and uphold the highest standards of food quality, guest service, safety, and cleanliness. In the Heart of House department, the manager handles all food and product matters, ensuring that all food prepared meets company standards and vendor communications are handled effectively. They also handle all inventory and equipment functions while maintaining compliance with food safety regulations. The Bar Department Manager focuses on adult beverage operations, managing inventory, ordering, cost controls, and compliance with Responsible Alcohol Service (RAS). The Hospitality Manager is dedicated to the front-of-house service, ensuring an exceptional dining experience, hospitality team member development, and guest satisfaction. Department Managers are also tasked with creating and implementing incentive programs and departmental contests to boost team motivation and participation in company promotions. They actively monitor and adjust labor and food or beverage costs to enhance the restaurant's profitability and efficiency. Additionally, Department Managers provide continuous coaching and performance feedback to their teams, conducting regular performance appraisals, and assisting in the development plans for employees. They utilize performance measurement tools such as GEM (Guest Experience Management), QSC audits, and profit and loss statements to assess departmental performance and drive continuous improvement. The role demands a hands-on leadership style complemented by strong organizational, communication, and analytical skills, enabling the manager to effectively balance team member needs with business goals. This position requires the ability to operate in a fast-paced environment, managing multiple priorities and maintaining confidentiality and compliance with all company policies. Physical demands include frequent standing, walking, lifting up to 50 pounds, and the ability to work varying shifts, including nights, weekends, and holidays. This comprehensive managerial role offers an exciting opportunity to grow within an established company that values leadership, operational excellence, and top-tier guest service.

• Highly motivated and results driven
• Self-directed with strong organizational skills
• Attention to detail
• Professional written and verbal communication skills
• Ability and desire to create a fun environment for guests and team members
• Skilled with basic math
• Proven ability to manage multiple priorities in a fast-paced setting
• Maintain confidentiality and adhere to company policies
• Valid driver’s license with ability to travel between units
• Ability to lift up to 50 pounds regularly
• Successful completion of background check
• Completion of management certification program
• Willingness to work irregular hours including nights, weekends and holidays
• Ability to stand and walk continuously
• Ability to push, pull, bend, reach, and handle restaurant equipment