Dallas,TX,USA Career:Butler at Rosewood Hotel Group | Hiring

Rosewood Mansion on Turtle Creek® is a distinguished luxury hotel located in Dallas, Texas. Renowned for its romantic and intimate atmosphere, the hotel was once a private residence and has been meticulously restored to maintain its classic charm while offering modern amenities and impeccable service. This iconic property stands out in the Dallas luxury hotel scene due to its dedication to outstanding hospitality, sophisticated interiors, and a heritage that dates back decades. The Mansion Restaurant, housed within the hotel, enjoys a prestigious reputation as one of Dallas's finest dining establishments, showcasing culinary excellence and diverse dining experiences including al fresco and in-room service. The hotel prides itself on delivering personalized experiences for guests seeking an upscale and memorable stay in one of Dallas's most beautiful settings. This full-time permanent position is housed within the Rooms - Front Office department and represents a critical role in maintaining the high standards of guest service and hospitality that Rosewood Mansion on Turtle Creek is known for. The role focuses on observing and anticipating the guests' preferences and needs throughout their stay with a strong emphasis on discretion and attention to detail. The successful candidate will act as the vital connection between the guest and the hotel, managing everything from reservations and special requests to room orientation and luggage services. They will ensure that guests' preferences and details are gathered and recorded for personalized recognition on future visits. Duties include maintaining the cleanliness and standards of guest rooms, being fully knowledgeable of room features, hotel facilities like the fitness center, pool, and dining venues, and consistently upholding the brand's high service standards. The role requires proactive communication with guests to ensure complete satisfaction, efficient coordination with multiple hotel departments, and seamless execution of guest services such as laundry, shoeshine, and meal service in suites. This position demands strong organizational skills, excellent interpersonal and communication skills, and the ability to work independently and as part of a team. It involves constant interaction with guests, requiring manners that reflect the Forbes 5 Star environment, professionalism, tact, and the ability to handle sensitive information confidentially. The role also emphasizes punctuality, grooming standards, safety compliance, and adherence to the core values and policies of Rosewood. The ideal candidate will have at least two years of relevant hotel experience, preferably with knowledge of guest services, front office operations, or reservations. A college degree is preferred but not mandatory, with additional certifications such as TABC being an asset. Proficiency in hotel property management systems and common office software like Word, Excel, and Outlook is required. Commitment to health and safety guidelines along with a flexible attitude towards working hours is essential due to the hotel's fluctuating business levels. Overall, this position offers an excellent career opportunity with one of Dallas's premier luxury hotels, where personalized guest service and attention to detail define the guest experience.

• Minimum two years' hotel reservation, guest services, housekeeping, and/or front office experience
• excellent organizational skills
• flexibility
• excellent interpersonal skills
• superior oral and written communication skills
• excellent telephone etiquette
• tact and good judgment
• proficiency in Word, Excel, Outlook
• experience with hotel PMS systems
• knowledge of general office equipment
• college degree preferred
• TABC certified
• ability to maintain confidentiality
• punctuality and adherence to grooming standards
• compliance with health and safety regulations
• ability to work independently and with minimal supervision
• willingness to work flexible hours
• commitment to upholding Rosewood company policies.