Customer Service Concierge - Beverly Hills - Quick Hire!

Neiman Marcus Group stands as one of the premier multi-brand luxury retailers in the United States, recognized for its commitment to offering exceptional products and creating personalized luxury experiences. With over 3,000 of the world’s most coveted brand partners, the company operates through a harmonious blend of in-store, eCommerce, and remote selling channels. Among its prestigious brands are Neiman Marcus and Bergdorf Goodman, both synonymous with high-quality and exclusive luxury merchandise. What sets Neiman Marcus Group apart is not only its extensive range of luxury offerings but also its dedication to fostering a culture of Belonging and innovation, consistently revolutionizing the luxury retail experience. Neiman Marcus Group is deeply rooted in a rich legacy of innovation combined with a progressive culture focused on diversity, inclusion, and employee empowerment. It is a female-founded and female-majority organization that leads the luxury retail industry by embracing racial and ethnic diversity that exceeds that of the general U.S. population. This commitment to inclusive employment practices extends to all aspects of their operations, ensuring that associates from varied backgrounds find a welcoming and supportive environment to thrive. The company also prioritizes providing reasonable accommodations during the talent acquisition process to uphold equal opportunity employment. The Service Concierge role at Neiman Marcus Group is an integral position designed to enhance the luxury shopping experience through high-touch client service. As a Service Concierge, associates become essential touchpoints within the selling environment, tasked with warmly welcoming clients and guiding them through their unique journeys tailored to individual needs and desires. Beyond simple greetings, the role demands active listening to discover the client’s purpose, offering guidance that aligns with their expectations and ensuring a seamless, luxurious customer experience. The Service Concierge also works closely in partnership with Client Advisors and sales management to cultivate meaningful client relationships and facilitate excellent service delivery. This role balances the customer-facing elements with administrative and transactional duties, providing support that enhances client convenience such as handling returns, curbside pickups, buy online/pickup in-store services, change requests, and cash pickups. The Service Concierge swiftly manages escalated customer issues, coordinating with in-store leadership when necessary to resolve concerns promptly and maintain satisfaction. Furthermore, they actively promote all in-store activations, events, and loyalty benefits like the InCircle program, as well as ancillary services including alterations, dining options, spa treatments, and valet services that augment the client’s shopping journey. The position requires a flexible work schedule, including availability during evenings, weekends, and holidays, to accommodate the varied schedules of luxury clientele. The ideal candidate brings a minimum of one year of relevant experience, often drawn from customer service or hospitality industries where product and service promotion skills are essential. Familiarity with retail and mobile technologies ensures the Service Concierge can efficiently navigate point-of-sale systems and mobile tools to support client transactions and store operations. Neiman Marcus Group offers an inclusive, comprehensive benefits package that underscores the company’s commitment to associate well-being. This includes medical, dental, and vision benefits, disability coverage, paid parental and family leave, paid time off, retirement savings options including a 401K plan, life insurance, financial solutions, a substantial associates core discount, and both personal and professional development opportunities. These benefits are designed to support employees’ overall health, work-life balance, financial security, and career growth. In summary, the Service Concierge role at Neiman Marcus Group is much more than a retail position; it is a chance to be part of a legacy of luxury retail excellence paired with a vibrant culture of inclusivity and empowerment. Associates in this role play a vital part in maintaining the company’s reputation for delivering personalized and outstanding luxury experiences, making a lasting impression on clients through exceptional service and care.

• Minimum 1 year of experience
• Experience in customer service or hospitality industries with proven ability to effectively promote products and services
• Familiar with and able to use retail and mobile technologies
• Able to work a flexible schedule, which will include evenings, weekends, and holidays