Customer Service Agent - Scottsdale, AZ

Jet Aviation is a globally recognized leader in business aviation services, with a rich history dating back to 1967. Originally established in Basel, Switzerland, the company has expanded to encompass over 50 locations worldwide and employs more than 4,500 dedicated professionals. Jet Aviation is known for providing unparalleled services including aircraft management, aircraft sales, charter, completions, government services, fixed-base operations (FBO), fixed and rotary wing maintenance, and staffing solutions. Their mission centers on enabling seamless flight experiences through innovative approaches, meticulous attention to detail, and an unwavering commitment to excellence. At Jet Aviation, the artisans of aviation work behind the scenes, on the ground, and in the hangar to perfect the art of flight. The organization prides itself on fostering a culture of passion and professionalism, where every team member plays a vital role in bringing each customer’s journey to life. Jet Aviation's comprehensive approach ensures that from the moment a client engages with their services, whether for aircraft management or travel arrangements, they receive consistent, high-quality support. Embracing diversity and inclusivity, Jet Aviation also maintains a strong sense of accountability and alignment with their corporate values, focused on trust, honesty, alignment, and transparency. The Customer Service Agent position based in Scottsdale, Arizona, offers an exciting opportunity to be part of this prestigious organization. This role is an onsite position located within Jet Aviation's Fixed-Base Operations (FBO) facility and is classified as an entry-level position. The hourly wage is competitive, ranging from $18.00 to $19.00 per hour, reflecting the company’s dedication to investing in their workforce. In this pivotal role, the Customer Service Agent is the primary point of contact for passengers and crew members throughout the travel experience. The agent provides personalized assistance, addressing inquiries, billing questions, service requests, suggestions, and complaints with professionalism and empathy. This role requires a warm, friendly, and respectful approach to customer interactions, emphasizing the delivery of five-star service that meets Jet Aviation’s high standards of quality and luxury. The agent plays an essential role in ensuring smooth operations at the FBO by coordinating various service needs such as hotel accommodations, ground transportation, catering, linens, and other vendor requirements for crew members. Additionally, the representative actively seeks opportunities to upsell products and services, contributing to the company’s revenue growth while supporting customer satisfaction. They also uphold company compliance with airport regulations, safety policies, and Jet Aviation standards. Working at Jet Aviation means engaging in a dynamic environment that demands adaptability to changing customer needs and priorities. It also requires a proactive attitude towards continuous improvement and seamless communication skills, both verbal and written. Customer Service Agents are encouraged to embody the Jet Aviation brand as ambassadors, promoting cross-cultural awareness and professional demeanor at all times. The role offers exposure to various environments including upscale customer lounges and maintenance hangars, requiring the ability to work comfortably under varying noise levels and weather conditions. Jet Aviation supports its employees through comprehensive benefits, including health, dental, and vision insurance, matching 401(k) plans, health savings and flexible spending accounts, disability coverage, life insurance, employee assistance programs, wellness awards, generous paid time off, tuition reimbursement, and employee discounts. This commitment to the holistic well-being of its workforce ensures that employees are empowered to thrive both inside and outside of work. Joining Jet Aviation as a Customer Service Agent means becoming part of a globally acclaimed aviation family dedicated to perfecting the art of flight and delivering exceptional customer experiences. Individuals who are passionate about luxury service, possess strong communication skills, and are eager to work in a fast-paced, client-focused environment will find this role both rewarding and inspiring.

• High school diploma/GED
• Ability to read and communicate in English
• Ability to work flexible schedules and in various weather conditions
• Must obtain an Airport ID Badge within 30 days of employment