Customer Service Agent Part Time (Breeze) - SNA

Unifi is a prominent company specializing in delivering outstanding customer service to travelers, particularly in the airport logistics and baggage handling sector. As a customer service agent at Unifi, you will be the frontline representative, ensuring that every passenger has a seamless and positive experience regarding their luggage. The company prides itself on its friendly, outgoing, and customer-focused culture, aimed at making daily customer interactions pleasant and efficient. Working for Unifi means being part of a dynamic and fast-growing business that is committed to delivering high-quality services in a challenging and rewarding environment. Unifi offers competitive compensation, comprehensive benefits, and promises opportunities for career growth as the company continues to expand its operations. This is an essential role within the organization, requiring individuals who are both personable and capable of handling physical tasks related to baggage management while maintaining professionalism and effective communication skills. In the role of a Customer Service Agent, you will assist passengers with their baggage pick-up and help resolve issues related to delayed, lost, or damaged items. Utilizing specialized software, you will track and catalog luggage with precision to ensure accuracy and efficiency. Customer interaction must be handled with class and professionalism to uphold the company’s reputation for excellent customer service. Physical strength and stamina are important for this position, as you will be expected to lift, carry, push, pull, and move heavy items regularly, including weights of 40 to 70 pounds, sometimes up stairs or raised surfaces. The ability to stay alert to surroundings, including moving vehicles and aircraft, is critical for safety and operational efficiency. Employees must also be willing to complete ramp and SIDA training necessary to obtain airport authority identification and security clearance. This position is ideal for individuals who enjoy helping others and thrive in an active, fast-paced work environment. Unifi is dedicated to fostering a supportive workplace that challenges and rewards its team members while offering unlimited potential for advancement within the company.

• Must be a local (in-state) resident
• high school diploma or GED
• valid in-state driver’s license
• ability to pass a pre-employment drug screen
• ability to pass up to a 10-year background check
• must be at least 18 years of age
• must have the authorization to work in the United States as defined by the Immigration Reform Act of 1986
• must complete ramp and SIDA training to obtain airport authority identification security
• must be able to carry heavy items up and down jetway stairs
• must be able to be alert to moving vehicles or aircraft and use radio equipment