Customer Service Agent - $20.17 - Quick Hire!

Europcar Mobility Group is a global leader in the mobility services industry with over 75 years of expertise. Established as a major player in Europe and beyond, Europcar offers comprehensive car and van rental solutions to individuals and businesses alike. The company boasts a vast fleet of more than 250,000 vehicles that includes a growing number of electric and eco-friendly models, reflecting its commitment to innovation and sustainability. Europcar Mobility Group encompasses several well-known brands such as Europcar, known for its premium car rental services, Goldcar, a leading low-cost car rental provider in Europe, and Fox-Rent-A-Car, a significant value-for-money car rental operator in the United States. With a presence in over 130 countries and a dedicated workforce of more than 8,000 employees, Europcar continually strives to provide exceptional customer experiences by offering flexible rental periods ranging from a few hours to several months, as well as on-demand rentals and subscription services. The Group emphasizes customer satisfaction and technological innovation, aiming to change the way people move globally. As a Ready Line or Return Agent within Europcar Mobility Group, you will play a crucial role in enhancing customer experiences by representing the company’s brand with energy and professionalism. These positions require individuals with vibrant personalities who enjoy engaging with people and delivering exceptional service. As a Return Agent, your responsibilities will include welcoming returning customers warmly, inspecting vehicles upon return for any damage, verifying mileage and fuel levels, securing keys, and ensuring all personal items are removed. You will also handle the necessary paperwork, report any mechanical issues, and clarify rental contract details with customers, helping to resolve any questions or concerns. This role demands attention to detail, excellent communication skills, and a customer-focused approach. On the other hand, as a Ready Line Agent, you will be responsible for maintaining a clean and orderly ready line area, ensuring that all vehicles are clean, prepped, and meet quality standards before customer pickup. This involves inspecting each vehicle, coordinating servicing for any that fail to meet requirements, and managing vehicle exchanges or upgrades upon customer requests. You will assist customers in locating their rental cars and help with luggage as needed, supporting smooth and efficient operations by moving and parking vehicles within the facility. Both roles require flexibility and a willingness to perform additional duties as assigned to support business objectives. Working at Europcar Mobility Group offers an opportunity to be part of a dynamic team committed to delivering high standards of customer service while enjoying a supportive work environment with a range of benefits. The company values diversity and inclusion, encouraging candidates from all backgrounds to apply and ensuring employment decisions are made based on merit, competence, and business needs. Join Europcar Mobility Group and contribute to shaping the future of mobility with a company that is dedicated to innovation, sustainability, and outstanding customer care.

• Valid driver's license
• high school diploma or equivalent
• top-notch people skills
• ability to troubleshoot with a smile
• patience and understanding throughout the rental experience