VP of Operations - Quick Hire!

Din Tai Fung (DTF) is a globally acclaimed culinary icon renowned for the art of Xiao Long Bao and is dedicated to creating first-class dining experiences through an unwavering commitment to excellence in food, service, and ambiance. Founded in 1972, Din Tai Fung is a Michelin-recognized restaurant brand that remains family-owned and has been passed down through generations. With more than 170 locations in 13 countries worldwide, the brand has established itself as synonymous with quality, consistency, warm hospitality, and authentic flavors. Its legacy began as a cooking oil retail business in Taiwan in 1958 by Bing-Yi Yang and his wife, Pen-Mei Lai, and evolved into a humble dumpling and noodle shop in 1972, setting the foundation for the global culinary phenomenon it is today. Din Tai Fung has effectively expanded its footprint with 16 locations in the U.S., primarily leaning into the North American market since 2000 when it opened its first U.S. restaurant in Arcadia, California. These locations offer an upscale yet inviting cultural dining experience meant for all occasions, bringing people together to inspire appreciation of culture with each meal, interaction, and restaurant visit. The Vice President of Operations at Din Tai Fung is a senior leadership role based in a hybrid capacity at the Corporate Office in Arcadia, California. This position is crucial for driving operational excellence across all of Din Tai Fung’s restaurants and central kitchens in the U.S. It requires a unique blend of strategic leadership and hands-on operational oversight to elevate the guest experience, improve employee engagement, ensure financial success, and support scalable growth of the brand. The ideal candidate will have a demonstrated history of successfully managing multi-unit restaurant operations, driving system scalability, and enhancing team performance in a fast-paced and high-growth environment. As a vital member of the executive team, the VP of Operations is responsible for setting the tone for excellence in execution, innovation, and culture. This role encompasses leadership over broad strategic initiatives that optimize service models, enhance food quality, leverage technology, and improve operational efficiency. The VP of Operations champions a workplace culture that is inclusive, empowering, and focused on delivering high performance, ensuring the welfare and development of team members. Financial stewardship is a key part of the position, with responsibilities spanning revenue growth, cost management, and operational profitability. The VP will also ensure all locations adhere to the highest standards of regulatory compliance related to health, safety, labor, and food safety. In addition, the role includes protecting and advancing the Din Tai Fung brand reputation by ensuring consistent operational readiness and excellence during new restaurant openings, supporting seamless expansion efforts. The VP of Operations is offered a competitive annual base salary range of $240,000 to $310,000 depending on experience and other factors, with eligibility for bonuses and comprehensive benefits. Benefits include employer medical insurance contributions, dental, vision, life insurance, health savings accounts, commuter spending accounts, 401(k) plans with company match, paid time off for work-life balance, paid sick leave, and opportunities for growth and promotions within the company. Din Tai Fung is also committed to providing a safe, inclusive, and equitable workplace, adhering to Equal Employment Opportunity principles and E-Verify compliance.

• 10+ years of multi-unit operations leadership experience
• Proven ability to scale systems, people, and processes in a fast-paced environment
• Strong P&L management experience with a track record of improving financial performance
• Deep knowledge of restaurant operations, food safety, and guest service standards
• Experience leading and developing high-performing teams
• Exceptional communication, collaboration, and change leadership skills
• Bachelor's degree in Business, Hospitality, or related field
• MBA preferred
• Ability to stand for long hours
• Ability to lift 20+ lbs
• Exposure to hot and cold temperatures
• Applicants must be 18 years or older
• Employment eligibility verification through E-Verify