Customer Experience Specialist - PT - $17 per HOUR

Avis Budget Group is a globally recognized leader in vehicle rental services, known for providing seamless and premium transportation solutions to customers around the world. With a large and dedicated workforce of over 25,000 team members, Avis Budget Group is committed to driving innovation and excellence in the car rental industry. The company operates with a customer-centric approach, offering a wide range of brands and services that cater to diverse travel and transportation needs. Its culture emphasizes performance, leadership, continuous training, and rewarding achievements, creating an empowering environment for its employees while making a positive impact on the communities it serves. The Avis First Customer Experience Specialist role is designed for individuals passionate about delivering first-class, personalized service in a fast-paced and dynamic setting. This position is pivotal in ensuring that every interaction with Avis First customers is smooth, welcoming, and tailored to their unique needs. As the face of Avis First service, specialists are responsible for the flawless delivery and collection of rental vehicles, providing a superior customer journey from beginning to end. Earning an hourly wage of $17.00 along with an attractive incentive program that offers up to $5 extra per hour for exceptional customer service, this role rewards dedication and professionalism. Within this role, you will engage closely with customers by delivering vehicles directly to them, assisting with luggage, and offering helpful overviews of the rental vehicles to enhance their overall experience. Collaboration with team members and management is essential to coordinate logistics and ensure timely operations. Communication skills are paramount, as you will proactively reach out to customers through various channels like phone calls, text messages, emails, and app notifications to confirm details and accommodate special requests. Avis First Customer Experience Specialists are expected to maintain a high level of professionalism, friendliness, and technological proficiency. This position requires flexibility to work varied hours, including evenings, weekends, and holidays, along with the physical capability to work outdoors in all weather conditions. The role is on-site and involves driving different types of automobiles, lifting up to 50 pounds, and keeping pace with multiple customer engagements simultaneously. If you have experience in customer service, hospitality, or valet driving, or if you simply thrive in environments where attention to detail and excellent interpersonal skills are valued, this opportunity is tailored for you. Overall, the Avis First Customer Experience Specialist position offers not just a job but a chance to become part of a leading global transportation company that values customer satisfaction, team collaboration, and continuous growth. Joining Avis Budget Group means you will be part of a vibrant culture that supports your development through ongoing training, leadership opportunities, and comprehensive benefits. This role will hone your professional skills, expand your network, and provide you with the rewarding experience of making every customer’s rental journey an exceptional one.

• Must be 18 years of age and legally authorized to work in the United States
• Minimum 1 year experience in a customer service role preferably hospitality or car rental
• Professional friendly demeanor with a focus on customer satisfaction
• Strong verbal and written communication skills
• Technologically proficient and comfortable using various mobile devices
• Valid driver's license
• Ability to work in a fast-paced environment with strong multitasking and organizational skills
• Flexibility to work various hours not limited to evenings weekends and holidays
• Willingness to work outdoors in all weather conditions
• On-site requirement this position requires regular on-site presence and cannot be performed remotely
• Ability to lift up to 50 pounds continuously sit stand walk enter exit and drive a variety of automobiles in all weather conditions talk hear/listen and type