Crowd Coordinator |Part Time | Greensboro Complex

Oak View Group is a global leader in venue development, management, and premium hospitality services tailored for the live event industry. With a comprehensive portfolio that spans world-class owned venues and a prestigious clientele comprising some of the most influential, highest-attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions worldwide, Oak View Group represents excellence and innovation in live event experiences. The company’s expertise is rooted in offering turnkey solutions that cover every aspect of venue operations and hospitality services, ensuring that every event is executed with precision and a focus on customer satisfaction. From major concerts to theatrical performances and sporting events, Oak View Group’s venues are synonymous with world-class entertainment and memorable experiences. Within this dynamic and innovative company, the Greensboro Complex stands as a prime example of Oak View Group's commitment to community engagement and versatile event hosting. The Greensboro Complex is a multi-building facility that serves the Greensboro community and surrounding areas by hosting an eclectic mix of events including athletic competitions, cultural showcases, concerts, theater performances, educational activities, fairs, exhibits, conventions, trade shows, and private gatherings. This facility plays a pivotal role in the local economy by attracting visitors and providing a venue for important regional events. The complex comprises nine venues, highlighted by the 22,000-seat First Horizon Coliseum, known for hosting prominent ACC and NCAA basketball championships and legendary concerts featuring artists such as Paul McCartney, Garth Brooks, Drake, and Taylor Swift. Other notable venues within the complex include the Special Events Center, White Oak Amphitheatre, Piedmont Hall, Novant Health Fieldhouse, Greensboro Aquatic Center, The Terrace, ACC Hall of Champions, and Odeon Theatre. The role of Crowd Coordinator at the Greensboro Complex is crucial in ensuring guests have a safe, enjoyable experience while attending events. Crowd Coordinators serve as the first line of direct customer service, focusing on maintaining safety and addressing any issues that may arise during events. This position is hourly paid at $15.00 and offers benefits including a 401(k) savings plan with matching for part-time employees. The role is evergreen, with ongoing applications accepted and no set deadline, illustrating a continuous need for dedicated team members in this function. As a Crowd Coordinator, you will be responsible for ensuring that guests adhere to all venue policies and entry procedures, promptly addressing any incidents or safety concerns. You will be tasked with monitoring guest behavior, managing crowd control, and acting as a member of the emergency evacuation team. This role requires a proactive and friendly approach to customer service, with the ability to de-escalate situations when necessary and maintain a safe environment throughout the event. Your role contributes directly to the success of each event and the reputation of the Greensboro Complex as a premier venue. This is a unique opportunity to work in a vibrant, community-focused environment that celebrates diversity and inclusivity while supporting your professional growth in the live events sector.

• High school diploma or GED
• 1 year of related customer service experience
• Ability to follow procedures and safety standards as directed
• Ability to work independently and remain flexible in role
• Exceptional customer service skills-outgoing and friendly personality required
• Ability to work a flexible work schedule including days, nights, weekends and holidays
• Ability to walk and stand for the entire shift