Crew Manager, Inflight Performance

American Airlines is the largest airline in the world, known for its extensive global network, exceptional customer service, and commitment to diversity and inclusion. As a leading airline, it offers employees the opportunity to travel the world across 365 destinations with more than 6,800 daily flights. The company prides itself on fostering a supportive and inclusive work environment through its 20+ Employee Business Resource Groups, which connect team members with customers, suppliers, communities, and shareholders to help them reach their full potential. Employees benefit from a wide range of comprehensive health and wellness programs, robust retirement plans, and various perks, including travel benefits for employees and their families, as well as discounts on travel-related services. Working at American Airlines means becoming part of a dynamic team that values personal and professional growth while maintaining a strong commitment to customer experience and operational excellence. The Crew Manager, Inflight Performance role is integral to the Customer Experience-Flight (NFLT) group, specifically within the Inflight Performance team. This position focuses on supervising and coordinating the performance of flight attendants to ensure the highest standards of service and compliance. The Crew Manager oversees day-to-day performance reporting, leads performance conversations, and documents flight attendants’ records in the Attendance and Performance System (APS). This role ensures that flight attendants understand and comply with inflight policies, procedures, and regulations while providing coaching and counseling to address any performance concerns. The position also involves implementing corrective actions, including disciplinary measures up to dismissal if necessary. The Crew Manager works collaboratively with the Inflight team to support initiatives aimed at improving flight attendant performance and participates in task forces to develop long-term strategies for the team. This full-time, on-site position offers a salary range of $61,000 to $84,000 and requires the ability to work shift schedules, including weekends and holidays. This is an excellent opportunity for an individual looking to advance their career within the airline industry, leveraging their leadership, interpersonal, and organizational skills while contributing to a world-class customer experience.

• Bachelor’s degree or equivalent experience
• 3+ years of related experience
• ability to work shift work, including weekends and holidays
• must be able to work on-site at assigned base/location