Costa Mesa,CA,USA Assistant Front Office

Hilton Orange County Costa Mesa is a prestigious hotel located in one of Southern California's most vibrant regions. This full-service hotel features 486 guest rooms and 12 luxurious suites, as well as extensive meeting spaces, making it a popular destination for both business and leisure travelers. Known for its commitment to delivering world-class hospitality, Hilton Orange County Costa Mesa strives to provide an exceptional guest experience, starting with outstanding service at the front desk. The hotel operates as part of the renowned Hilton brand, which is trusted globally for quality, comfort, and superior guest care. This particular location is independently owned and operated by a franchisee, which manages all employment practices independently from Hilton. The role of Assistant Front Office Manager at Hilton Orange County Costa Mesa is a pivotal position designed for professionals ready to advance their careers in hotel management. As Assistant Front Office Manager, you will support the Front Office Manager in leading the daily operations of the front desk and guest services. The position involves supervising and coaching front desk associates, guest services staff, and PBX operators to ensure seamless operations. Responsibilities include facilitating smooth check-ins and check-outs, handling guest issues promptly and effectively, and coordinating with other departments to optimize occupancy, revenue, and overall guest satisfaction. This role also includes assisting with scheduling, training, and providing performance feedback to team members. Working in a large, full-service property, this position offers hands-on leadership experience and opportunities to implement strategies that elevate operational efficiency and the guest experience. It is ideal for front office supervisors who are eager to take on greater responsibilities or front office managers from smaller hotels aiming to grow within a larger, more dynamic environment. Hilton Orange County Costa Mesa provides a team-focused environment that values each employee's contribution, fostering professional development and career advancement opportunities within Hilton and Remington Hotels.

• 2+ years of front office or guest services experience
• 1+ year supervisory experience
• Strong customer service skills
• Effective problem-solving skills
• Ability to work under pressure
• Excellent communication skills
• Flexibility to work varied shifts including evenings, weekends, and holidays