Cosmetic Patient Concierge Coordinator - Apply Now!

Anne Arundel Dermatology is a leading provider of high-quality dermatological care, dedicated to serving the Mid-Atlantic and Southeastern states. Established over 50 years ago, the organization has grown to encompass more than 250 clinicians across 110 locations in seven states. Their mission centers on delivering comprehensive medical, surgical, and esthetic skin care services with a strong emphasis on patient-first values, caring, accountability, trust, teamwork, and growth. They focus on offering continual training and education for their physicians and staff, staying abreast of the latest advancements in dermatology including emerging treatments, new medications, and prevention methods. Anne Arundel Dermatology fosters a collaborative environment where associates are given intensive hands-on training and long-term career growth opportunities from within the organization. The Cosmetic Patient Concierge Coordinator role at Anne Arundel Dermatology is crucial in ensuring exceptional patient experiences throughout their cosmetic care journey. This full-time position involves delivering superior customer service by providing patients and clients with appointment and procedure information, assisting with financing applications like Care Credit, and managing various patient loyalty programs such as Brilliant Distinctions, Aspire Rewards, Lasting Beauty Rewards, and site-specific promotions. The coordinator acts as a patient advocate, ensuring every individual feels welcomed, valued, and appreciated during their interactions. Success in this position requires a compassionate, customer-focused approach with attention to detail, empathy, and a proven ability to provide world-class service. The role involves daily engagement through direct patient contact, team interactions, vendor communications, as well as correspondence via phone and email. This role also includes supervising front desk check-in and check-out processes, updating client records, reconciling payments, enrolling patients in rewards programs, handling inbound and outbound calls, and assisting with inventory and marketing materials. The Cosmetic Patient Concierge Coordinator collaborates closely with management to resolve any patient issues and occasionally works evenings during special promotions and events. This position offers employees the benefit of working within a supportive team-oriented culture that values growth, trust, and accountability, while providing comprehensive benefits including medical, dental, vision insurance, disability coverage, life insurance, paid time off, holidays, retirement savings, and employee discounts on cosmetic services and products. With a commitment to continuous personal and professional development, Anne Arundel Dermatology stands out as an employer dedicated to excellence in dermatology care and patient satisfaction.

• Minimum of high school diploma
• Ability to sit for prolonged periods and work on a computer
• Must be able to lift 15 pounds at times
• Strong organizational skills
• Excellent communication skills
• Attention to detail
• Proficiency in technology