Corporate Receptionist - Quick Hire!

Northwest Center is a respected nonprofit organization dedicated to advocating for individuals with disabilities by promoting equal opportunities through therapy, education, and employment programs. As part of its mission to inspire a community where everyone can learn, work, and thrive regardless of their abilities, Northwest Center offers comprehensive services that empower children and adults with disabilities to lead fulfilling lives. The organization is well known for its commitment to inclusivity and support, making a significant impact in the lives of the people it serves. Currently, Northwest Center is seeking dedicated Corporate Receptionists to provide exceptional on-site support at the Amazon HQ2 campuses in Baltimore, MD. This role is vital as the first point of contact for visitors and employees, providing a welcoming and professional atmosphere that reflects the high standards of both Northwest Center and Amazon. The position requires a passionate self-starter who excels in customer service and can perform a wide range of administrative duties, ensuring smooth daily operations while contributing to a positive and memorable visitor experience. As a Corporate Receptionist, your responsibilities will include greeting and checking in guests, distributing visitor badges, managing office supplies, and assisting with various logistical tasks such as organizing meeting spaces, handling deliveries, and liaising with security. You will also support Amazon's recruiting processes by managing legal forms and directing new hires for their onboarding activities. The role demands excellent communication skills, the ability to resolve conflicts quickly, and the capacity to prioritize multiple tasks efficiently. This full-time position offers an 8-hour shift Monday through Friday, with hours scheduled between 7:30 AM and 6:00 PM. The hourly wage ranges from $21.59 to $25.70, commensurate with experience. Working at the Amazon HQ2 campus means being in a dynamic, dog-friendly environment that requires a flexible schedule to manage occasional shifts that extend beyond regular hours, including early mornings, late evenings, or weekends. Beyond the rewarding nature of the work, employees at Northwest Center enjoy competitive and comprehensive benefits. These include affordable medical plans covering hearing and hardware, dental and vision insurance, disability and life insurance, a retirement 401(k) plan with company matching, and various paid leave options including parental and compassionate leave. Employees also benefit from mental wellness programs offering free therapy sessions, physical wellness reimbursements, student loan assistance, pet insurance discounts, and a career development program fostering growth and mentorship. Joining Northwest Center means being part of an inclusive workplace culture that celebrates and respects diversity, equity, and inclusion. The organization values curiosity, critical thinking, and equitable practices that support all individuals regardless of their cultural background, gender, race, identity, or abilities. This position offers the chance to contribute to an admirable cause while developing valuable professional skills in a supportive environment. If you are a motivated individual with at least two years of customer service, call center, or administrative experience, and a passion for providing a 5-star customer experience, Northwest Center encourages you to apply for this impactful role. By working as a Corporate Receptionist, you will not only support a major corporate campus but also help advance social equity for people with disabilities through your affiliation with this prominent nonprofit.

• Two 2+ years of experience in customer service call center or administrative support
• Excellent customer service skills and the ability to prioritize tasks
• Strong communication skills and ability to effectively deescalate situations with dissatisfied customers
• Strong conflict resolution critical thinking and problem-solving skills
• Ability to understand interpret and follow Northwest Center NWC and Amazon’s policies and procedures
• Ability to frequently carry and lift a backpack containing a laptop and other supplies up to 50 pounds
• Ability to move consistently within a 1.5 radius is required
• Ability to work a flexible schedule to meet the needs of the business including occasionally arriving early staying late on a moment's notice and occasional evening and weekend shifts
• Willingness to work in a dog friendly environment with over 1 000 dogs on campus