Concierge - Apply Now!

Blossom Hotel is Houston's newest and most distinctive luxury destination, perfectly catering to both business travelers and leisure guests. Ideally located just steps from the nation’s largest medical and research community at Texas Medical Center, and also near major landmarks such as NRG Stadium and Rice University, Blossom Hotel offers guests a unique vantage point at the crossroads of innovation and inspiration. This prime location allows guests to immerse themselves in the diverse and vibrant neighborhoods of Houston, explore world-class dining options, and enjoy a variety of entertainment and cultural attractions. As a modern luxury hotel, Blossom Hotel prides itself on exceptional service, elegant accommodations, and a commitment to making every guest’s stay memorable and tailored to their individual needs. The hotel is part of the Curio Collection by Hilton, which is known for distinctive and local-inspired properties that promise an authentic experience. It provides a welcoming, high-end atmosphere infused with the dynamic spirit of Houston, making it a preferred choice for discerning travelers seeking comfort, convenience, and sophistication. The Concierge position at Blossom Hotel is a key role within the guest experience team, acting as a trusted ambassador responsible for delivering personalized service that enhances the luxury hospitality experience. This role demands a professional who understands the nuances of guest needs and can provide customized assistance with reservations, local dining and entertainment recommendations, transportation arrangements, and fulfilling special requests. The Concierge is essential in facilitating seamless moments for guests during their stay, from arranging exclusive event tickets to coordinating transportation options like chauffeured cars or airport transfers. Working closely with various hotel departments such as Front Desk, Bell/Valet, Housekeeping, and In-Room Dining, the Concierge ensures that guest needs are met promptly and efficiently, thereby upholding the hotel’s high standards. The role also involves maintaining expert knowledge of local attractions, events, nightlife, and cultural offerings to provide expert guidance tailored to each guest’s interests. Building and nurturing relationships with preferred local partners, vendors, and service providers is crucial to broadening the range of guest experiences the Concierge can offer. In addition to direct guest interaction, administrative duties like managing bookings, keeping detailed logs of guest preferences, handling parcel deliveries, and maintaining luxury service standards are fundamental responsibilities. The ideal candidate is not only skilled in luxury guest services but also proficient with hotel systems such as Opera, Alice, and HotSOS, ensuring smooth and efficient handling of all requests. Blossom Hotel offers competitive pay alongside excellent benefits packages and career development opportunities within a luxury hospitality environment. Employees benefit from Hilton Travel discounts on all Hilton brand properties worldwide, hotel room discounts with Crescent managed properties across North America, paid time off, free meals, and parking. The hotel emphasizes a professional, polished work culture where team members are empowered to deliver exceptional, personalized guest experiences. This position is ideal for someone with prior concierge or guest services experience in upscale hotels, who values discretion, multitasking, and delivering memorable service moments that exceed expectations. Flourishing in this role can open doors to further advancement in luxury hotel management and guest relations within the renowned Hilton Curio Collection brand.

• High school diploma or equivalent
• Previous concierge or guest services experience in luxury or upscale hotel environment
• Exceptional communication and interpersonal skills
• Strong knowledge of local area and cultural offerings
• Ability to multitask and maintain discretion
• Proficiency with hotel management software
• Fluency in English
• Professional appearance and demeanor
• Ability to stand or walk for extended periods
• Physical ability to occasionally lift or carry up to 20 lbs