Concierge - Apply Now!

Castle Group is a distinguished leader in the hospitality and property management industry, renowned for its commitment to delivering superior service and creating exceptional living experiences for residents. As a company, Castle Group prides itself on upholding the highest standards of professionalism and customer care, fostering communities where residents feel welcomed, valued, and well-supported. With a broad portfolio of premium properties, the organization operates with a dedication to quality, resident satisfaction, and operational excellence, making it a highly respected name in the real estate and hospitality sectors. The Concierge role at Castle Group is a pivotal position within the community and building environment, embodying the company's values and mission through exemplary customer service. This full-time opportunity is designed for hospitality professionals who thrive in dynamic, resident-focused settings and excel at managing diverse requests and needs with efficiency and grace. The Concierge is the first point of contact for residents and guests, setting the tone for a positive community atmosphere through warm greetings, helpful recommendations, and attentive service. In this role, the Concierge will be responsible for responding promptly and professionally to all inquiries upon entry, managing reservations and providing recommendations to local restaurants, bars, and clubs that enrich residents' experiences. The position requires a nuanced understanding of association policies, the ability to log and track activities and incidents, and the skill to escalate issues appropriately to management. Proficiency in monitoring electronic security systems and emergency response mechanisms is also integral to ensuring the safety and security of the community. The Concierge takes on a broad range of duties, from answering phones and directing requests to managing package deliveries and maintaining orderly records, all while demonstrating integrity, professionalism, and confidentiality. Castle Group seeks individuals who embody a strong customer service ethic, excellent communication skills, and the ability to handle stressful situations while maintaining composure. The ideal candidate will have a high school diploma or equivalent, with a preference for those with hospitality or business coursework and relevant experience. Being computer literate, particularly with Microsoft Office Suite, and having strong organization and multitasking abilities are critical success factors for this role. The physical demands of the position include standing for extended periods, lifting packages, and navigating the property with ease, making physical stamina and mobility important. As a member of the Castle Group team, the Concierge plays an essential role in enhancing resident satisfaction and community engagement. This role not only demands technical expertise in hospitality and property management but also requires a genuine passion for people and service excellence. Candidates fluent in multiple languages will find this an added advantage, aligning with the diverse nature of Castle Group’s resident communities. Joining Castle Group means becoming part of a company that values inclusivity, equal employment opportunity, and continuous improvement. The firm’s commitment to non-discrimination regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other protected status, underscores its dedication to creating a supportive workplace environment. The Concierge position offers a rewarding career path with opportunities to develop professional skills and contribute meaningfully to the community. This comprehensive, customer-centric role is ideal for those seeking to make a significant impact through personalized service and community interaction, underscoring Castle Group’s reputation for royal service and excellence.

• High school diploma or equivalency required
• College level courses in business and hospitality preferred
• 1+ years of hospitality experience preferred
• Effective written and verbal communication skills
• Excellent customer service skills including strong conflict resolution and de-escalation techniques
• Ability to project a professional and knowledgeable demeanor
• Intermediate command of computer hardware/software, specifically Microsoft Office Suite
• Excellent organizational skills and attention to detail
• Ability to prioritize tasks
• Ability to act with integrity, professionalism, and confidentiality
• Ability to work under pressure and maintain composure during stressful situations
• Ability to lift 30 lbs following safety procedures
• Ability to work in an upright standing position for long periods
• Ability to walk, climb stairs, and navigate the property
• Extensive use of fingers for typing and computer use
• Ability to handle, grasp, feel objects and equipment
• Reach with hands and arms
• Repeat various motions with wrists, hands, and fingers
• Ability to hear, understand, and respond verbally in person and over the phone
• Ability to stoop and bend