Concierge - Apply Now!

The Neighborhood at Vestavia Hills is a distinguished senior living community committed to providing a warm, welcoming, and supportive environment for its residents. As part of Phoenix Senior Living, this community is dedicated to enhancing the quality of life for seniors through compassionate care and exceptional service. The Neighborhood at Vestavia Hills prides itself on fostering a sense of home and community, offering not only comfortable living spaces but also a variety of amenities, engaging activities, and professional support tailored to meet the unique needs of every resident. Whether it is through personalized health care, recreational programs, or social events, the community strives to enrich the lives of seniors and their families in a respectful and dignified manner. The Concierge role at The Neighborhood at Vestavia Hills is a pivotal position, serving as the first point of contact for potential residents, their families, guests, and visitors. This role operates Monday through Friday from 3:00 pm to 11:00 pm, with every other weekend required, which underscores its critical function in maintaining the welcoming atmosphere and smooth operation of the community’s entryway. The Concierge's responsibilities encompass greeting visitors warmly, managing incoming calls, and facilitating communications with various departments within the community. A Concierge at this community plays an essential role in supporting the marketing and sales efforts by providing insightful information about the community to prospective residents and their families in collaboration with the Community Engagement Director and the Executive Director. In addition to resident and visitor interactions, the Concierge supports the Associate Director and HR Designee by assisting in the recruitment process of new team members, demonstrating the importance of this role in staffing and operational success. Other administrative duties include computer data entry, monitoring the Bistro area to ensure it is maintained with refreshments, cleanliness, appropriate music, and a pleasant atmosphere, further contributing to the overall resident and visitor experience. The ideal candidate for this position would bring strong customer service skills, a professional demeanor, and a caring attitude that reflects the values of a senior living community. The Concierge must be adept at handling calls promptly with appropriate greetings, carefully taking messages, and managing appointments for residents and their families. Additional tasks include sending thoughtful get-well and sympathy cards on behalf of the community, always maintaining a personal touch that reinforces the family-like environment established at The Neighborhood at Vestavia Hills. This role requires attention to detail, excellent communication skills, and the ability to multitask effectively in a dynamic environment. Being the face of The Neighborhood at Vestavia Hills, the Concierge represents not only the community's commitment to excellence in senior living but also plays a vital role in ensuring guests and residents feel valued and cared for from the moment they enter the community. This role offers the unique opportunity to make a genuine difference in the lives of seniors while working in a team-oriented and supportive environment that values both professional growth and personal satisfaction.

• High school diploma or GED required
• proven customer service experience and skills
• knowledge and experience in the senior living industry preferred