Central Telecommunications Operator (ECB) - Quick Hire!

The hiring establishment is located at the Muskogee campus in Muskogee, Oklahoma. This organization operates within the healthcare sector, providing essential hospital and medical services supported by a dedicated communications team. Its Information Services Communications department plays a critical role in maintaining smooth and efficient communication across various hospital and medical staff units to ensure effective patient care and quick response to clinical situations. The environment fosters professional growth in a healthcare setting and emphasizes flexibility and adaptability. This position comes with a variable employment arrangement, with scheduling based on departmental needs such as call outs, vacation or leave coverage. Due to its specific operational nature, the role requires adherence to a minimum number of worked hours monthly as dictated by the department, although benefit offerings are limited. The position in focus is primarily responsible for handling all inbound calls and messages directed toward hospital and medical staff within the facility. This role is crucial for dispatching routine and critical clinical messages, as well as vitally important patient statistics to designated personnel in a timely and accurate manner. The communication associate or dispatcher must monitor and appropriately respond to alarms and codes while also maintaining precise on-call schedules for various hospital departments and physicians. Key responsibilities include ensuring that calls are answered courteously and routed correctly to their respective departments or individuals, aiming for an average answer time of 99 percent. Exceptional multi-tasking and interpersonal skills are necessary, coupled with the ability to handle various telecommunications systems, including telephone and computer technologies like ASCOM. The ability to work under stress, defuse tense situations, and remain friendly, polite, and upbeat is imperative in maintaining a professional demeanor, especially in emergency or crisis situations. This role requires a minimum educational attainment of a high school diploma or GED and a recommended work experience of two or more years, preferably in hospital, emergency dispatch, or call center environments. Knowledge of medical terminology is considered advantageous for adapting quickly to the demands of the healthcare setting. The dispatcher must effectively manage and relay information, including monitoring codes, alerts, alarms, and drills according to established hospital policies and disaster management plans. The role also involves routine input and update of account notations, ensuring that outdated information is replaced and management is alerted to any system deficiencies or protocol changes that might affect service delivery. Accuracy in typing, with a speed of 40 words per minute or higher, supports the requirement for fast and efficient data handling during calls and message dispatching. This comprehensive role demands strong independent decision-making skills within defined protocols, excellent communication to interface with patients, internal and external customers, and healthcare professionals. It requires flexibility to work across various shifts, including weekends and holidays, emphasizing reliability and commitment to service continuity in a critical healthcare support function.

• High school diploma or GED
• Minimum two years of relevant work experience
• Ability to operate telephone and computer equipment including ASCOM system
• Excellent communication and interpersonal skills
• Ability to handle high-stress situations calmly
• Flexible to work various days, weekends, holidays and shifts
• Ability to type at least 40 words per minute