Cashier, Holiday Seasonal, Princeton- Pottery Barn

Williams-Sonoma, Inc. is a leading and esteemed specialty retailer in the United States, founded in 1956. The company prides itself on offering high-quality, beautifully-designed, stylish, and functional products for various areas of the home including kitchen, living room, bedroom, home office, closet, laundry room, and outdoor spaces. It operates a family of well-known brands such as Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, Rejuvenation, West Elm, Mark & Graham, Outward, and GreenRow. Over the decades, Williams-Sonoma has built a reputation for its commitment to exceptional customer service, quality merchandise, and its dedication to enhancing the lives of customers through thoughtfully designed home products. The company operates as a multi-brand, multi-channel, and global enterprise that leverages cutting-edge technology and employs talented retail professionals to maintain its high standards and fulfill its mission. This role is a Customer Service Associate position within Williams-Sonoma stores, which plays a critical part in delivering outstanding retail experiences. As a Customer Service Associate, you will be the face of the company in stores, responsible for creating and maintaining a lively and upbeat environment that attracts and retains customers while fostering teamwork among colleagues. The position requires engaging customers at the cash wrap, processing transactions accurately and efficiently including sales, returns, and exchanges, and ensuring proper pricing of merchandise. You will also be responsible for managing customer expectations by providing clear communication about products, care instructions, delivery details, and promotions. A key aspect of the role involves personalized sales techniques designed to affirm client purchases and suggest complementary items, thereby enhancing the shopping experience and driving sales. Maintaining visual standards at the cash wrap and ensuring the availability of supplies are also essential duties. The role demands a proactive approach to customer engagement, with associates sharing information about in-store events, workshops, and product launches that enhance customer experiences and build lasting relationships. You will be expected to maximize available resources to fulfill customer needs and resolve any issues expediently. Adherence to company policies and fostering a fair, respectful work environment in alignment with the People-First Philosophy are core to this position. Williams-Sonoma employees benefit from a culture that emphasizes diversity, equity, and inclusion, encouraging every team member to bring their authentic selves to work and contribute to an innovative and supportive environment. This role comes with competitive compensation ranging from $16.00 to $17.00 per hour, reflecting factors such as education, experience, certifications, and location. Full-time associates enjoy additional benefits including health, dental and vision insurance, paid vacations and holidays, a 401(k) plan, wellness programs, and generous employee discounts on Williams-Sonoma brands. The company also values work-life balance and supports a flexible scheduling system for part-time associates with weekend and weekday availability requirements. Overall, this Customer Service Associate role offers a rewarding opportunity to join a prestigious brand focused on enriching customer lives at home while advancing your career in a dynamic retail environment.

• Love to close a sale and can articulate a proven ability to exceed goals
• thrive in an entrepreneurial environment and are constantly looking for ways to think outside-the-box
• passionate about creating lasting relationships with customers by capturing contacts, re-connecting and promoting all of the inspiration, events and services Williams-Sonoma has to offer including the Williams-Sonoma Credit Card and product launches
• know what questions to ask your customers in order to understand their personal style and needs
• succeed in a team environment, while able to work independently and manage your own
• high school diploma or equivalent preferred
• 1-2 years of experience in a customer service role
• proven ability to prioritize and handle multiple tasks simultaneously
• ability to be mobile on the sales floor for extended periods of time
• ability to operate POS system
• ability to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques
• full time associates are expected to have open availability to meet the needs of the business
• part-time flex associates must be available to work a minimum of two regularly scheduled shifts on the weekend (Friday, Saturday and/or Sunday) and two during the week (Monday to Thursday)
• weekend availability cannot fall on the same day
• an associate must be available on two separate days (Friday and Saturday, Friday and Sunday or Saturday and Sunday)