Cape Coral,FL,USA Job:Passenger Service Agent-$17 Per HOUR(Full-time)

Swissport is a global leader in the aviation services industry, providing comprehensive ground handling, cargo handling, and passenger services to over 300 million passengers annually across the globe. With a strong commitment to excellence and innovation, Swissport aims to deliver consistent and tailor-made solutions that enhance the customer experience in the aviation sector. The company’s mission is clear: to support the aviation industry with dependable and efficient services that meet the diverse needs of its clients and passengers. Swissport's core values—Show You Care, Do the Right Things, and Win as a Team—drive the company’s culture and operational success, making it an employer of choice within the fast-paced and dynamic aviation environment. Swissport is currently seeking dedicated individuals to join their team as Passenger Service Agents at various global locations. This role offers excellent opportunities for those passionate about customer service and the aviation industry. The position is hourly paid, with an expected pay rate of $17 per hour, providing a competitive wage for individuals looking to establish or advance their careers in aviation services. As a Passenger Service Agent at Swissport, you will play a crucial role in ensuring a seamless and positive travel experience for passengers. Your responsibilities will include a wide range of customer-facing tasks such as verifying passenger documentation, issuing boarding passes, managing baggage handling, and supporting passengers with special needs including unaccompanied minors, VIPs, and individuals requiring wheelchair assistance. You will also be involved in coordinating arrival and departure processes, making public announcements, and assisting passengers through immigration, customs, and quarantine procedures. The role demands a proactive and service-oriented approach to handle various situations including flight interruptions and cancellations, customer complaints, and operational challenges. You will operate essential equipment like jetways and handle airline-specific computer reservation and ticketing software, which requires both mechanical aptitude and computer skills. Attention to detail, the ability to follow procedures, and a flexible attitude are key to succeeding in this role. As part of Swissport’s commitment to safety and compliance, you will adhere to all federal, state, municipal, airport authority, and airline security regulations as well as Swissport’s own policies and standard operating procedures. Swissport values diversity, inclusion, and equal opportunity in the workplace. The company encourages individuals from different backgrounds to apply, fostering a culture that respects and celebrates differences. If you are self-motivated, excellent at communication, and passionate about delivering top-tier customer service within a challenging and rewarding industry, this position offers a promising career path. Join Swissport to be part of a global team dedicated to connecting the world of aviation and delivering superior service each day.

• High School diploma or GED equivalent
• Good command of English language both verbal and written
• Relevant customer service experience
• Excellent communication skills in country specific language
• Ability to type and use computer software
• Self motivated and able to work independently
• Willingness to work in various weather conditions
• Attention to detail and numeracy skills