Cafe Barista - Part-time

Advocate Health is a leading nonprofit, integrated health system in the United States that results from the union of Advocate Aurora Health and Atrium Health. This vast healthcare network operates under various well-known names including Advocate Health Care in Illinois, Atrium Health across the Carolinas, Georgia, and Alabama, and Aurora Health Care in Wisconsin. Headquartered in Charlotte, North Carolina, Advocate Health serves nearly 6 million patients through a network encompassing 69 hospitals and over 1,000 care locations. It is nationally recognized for excellence in various medical specialties such as cardiology, neurosciences, oncology, pediatrics, rehabilitation, organ transplants, burn treatments, and musculoskeletal programs, making it a hallmark of clinical innovation, health outcomes, and value-based care. Advocate Health prides itself on its commitment to community benefits exceeding $6 billion annually, and it supports a significant academic endeavor in partnership with Wake Forest University School of Medicine, which serves as the academic core of the enterprise. The organization also boasts one of the largest graduate medical education programs in the country, with over 2,000 residents and fellows across more than 200 training programs. With a workforce of approximately 155,000 teammates, Advocate Health is dedicated to delivering equitable care to diverse populations while continuously striving to improve consumer experience and healthcare quality. The current opportunity is part-time with 20 hours per week in the Food and Nutrition department at the AMC Mount Pleasant location. This position is designed to offer flexible scheduling with shifts varying between early morning and evening hours from 6:30 am to 6:30 pm, including rotating holidays and weekends. The pay rate ranges from $18.50 to $27.75 per hour, reflecting considerations for qualifications, experience, and training. This role involves serving as a frontline customer service provider specializing in the sale and preparation of baked goods, specialty beverages, and other food items, incorporating rigorous adherence to safety and quality standards typical of a healthcare food service environment. The position requires a professional who excels in creating a warm and welcoming atmosphere by delivering legendary customer service, responding quickly to customer needs, and maintaining facility and product standards especially related to food safety and sanitation. The employee will be responsible for operating espresso machines and other food preparation equipment, maintaining cleanliness and operational standards, and assisting in training peers to ensure service consistency. In addition to customer interaction and food handling, this role necessitates accurate transaction processing through POS systems, cash handling with strict compliance to policies, inventory management, temperature monitoring for food safety, and upholding Hazard Analysis Critical Control Point (HACCP) standards to prevent foodborne illness. The candidate will work in a dynamic and physical environment involving long periods of standing, equipment handling, and exposure to kitchen hazards. Advocate Health champions team member wellbeing and supports professional growth with comprehensive benefits, incentives, and career development programs to cultivate a motivated, supportive workplace.

• Ability to contribute to a positive work environment
• Thorough understanding of food preparation through on-the-job training or a food service course
• Attend barista training sessions to attain certification and recertification
• Excellent customer service skills
• Ability to maintain patient confidentiality
• Ability to perform responsibilities in a self-directed environment
• Ability to read and understand written and oral communications
• Excellent communication and customer service skills to effectively interact with internal and external customers
• Typically requires 1 year of experience in a hospital or hotel/restaurant food service environment
• No formal education required
• Operates food service equipment necessary to perform the job
• Stands for long periods of time
• Ability to handle multiple tasks simultaneously
• Able to handle food and hot beverages
• Frequently use hand and finger motions
• Must be able to lift up to 10 lbs frequently up to 20 lbs, occasionally up to 50 lbs at waist height
• Work environment involves exposure to fumes, odors, dust, dirt, mechanical, electrical, and chemical hazards
• Protective clothing must be worn as necessary
• Will be exposed to sharp kitchen utensils and heat from ovens