Box Office Supervisor - Temporary - $25.7 per HOUR

The Alamodome, located at 100 Montana Street, San Antonio, TX, is a premier event venue known for hosting a variety of large-scale events, concerts, and sporting activities. As a key component of the city's entertainment and event infrastructure, the Alamodome serves thousands of patrons annually and is committed to delivering exceptional experiences through its well-coordinated operations and dedicated staff. The venue's box office plays a crucial role in managing ticket sales, event information, and providing top-notch customer service to ensure smooth access and enjoyment for all attendees. With its reputation for excellence and community engagement, the Alamodome attracts a diverse range of events that demand efficient and professional box office management. The Box Office Supervisor position is a vital temporary role at the Alamodome, reporting directly to the Box Office Manager. This position is responsible for overseeing daily box office operations, including managing financial transactions, scheduling and supervising all box office staff, and providing accurate and timely information to patrons, promoters, and other stakeholders regarding current and upcoming events. The role requires strong leadership skills, attention to detail, and the ability to handle multiple tasks in a fast-paced environment. Working primarily indoors within an office setting, the Box Office Supervisor will ensure compliance with municipal policies while maintaining a secure cash handling environment. This position operates on an event-driven schedule, which includes shift work, weekends, holidays, and evenings as necessary. Key responsibilities include creating and editing electronic event manifests and maps, utilizing ticketing software systems such as Ticketmaster to manage ticket inventories, coordinating cash requirements, and preparing daily sales reports and transaction journals. The supervisor will also conduct audits to verify revenue accuracy, authorize refunds and exchanges, and provide real-time sales and event reports to senior management and promoters. This role requires exceptional customer service skills to address patron inquiries and resolve complaints effectively, maintaining the venue's high standards for guest satisfaction. Candidates for this position should have an associate's degree preferably in Accounting, Business Administration, or a related field, with at least three years of progressively responsible experience in box office operations. Preferred qualifications include familiarity with Ticketmaster systems and experience at a large event venue or facility. The Alamodome encourages applicants to demonstrate strong knowledge of ticketing system hardware, effective staff scheduling, and cash handling policies, as well as solid office management and training capabilities. As an unclassified, at-will position, the Box Office Supervisor role does not confer disciplinary appeal rights to the Municipal Civil Service Commission and can be terminated at any time for any reason. Applicants must successfully pass pre-employment drug testing and background checks as part of the hiring process. Overall, this role offers a unique opportunity to contribute to a high-profile venue's success while developing professional skills in event management and ticketing operations.

• Associates degree preferably in accounting, business administration or a related field
• Three years of increasingly responsible experience in box office operations
• Availability to work shiftwork, weekends, holidays, and evenings as needed
• Ability to perform all physical requirements of the position with or without accommodations
• Successful completion of pre-employment drug testing and background checks
• Ability to handle cash securely and accurately