Front Desk Receptionist - Bilingual Spanish - Quick Hire!

America's Best is a proud part of National Vision, which stands as one of the largest optical retailers across the United States. With over 1,000 stores and counting, America's Best combines exemplary eyewear and eye care services into one seamless, affordable experience for its customers. The company is deeply committed to providing quality eye care and eyewear that is both accessible and affordable, allowing customers to see their best and live their best. By blending affordability, quality, and convenience, America's Best continues to grow, delivering on its promise to be a leader in the optical retail industry. For more insight into their mission and brand, you can visit AmericasBest.com. The role of Receptionist at America’s Best is vital as the primary point of contact for guests entering the stores. As the face of the store, the receptionist greets and welcomes customers warmly and professionally, ensuring that the customer experience begins and continues positively throughout the visit. This is a dynamic full-time role that requires excellent organizational skills and a customer-focused attitude. Receptionists maintain comprehensive patient records and help keep patient schedules running smoothly, playing a crucial role in the store’s daily operations. Their responsibilities include answering and managing multiple phone lines, adhering to National Vision’s protocols, and assisting customers with basic inquiries and appointment scheduling. Receptionists are key to ensuring high quality service while following all safety protocols. They confirm appointments, manage follow-ups, and keep customer files organized and up-to-date. Their role also involves updating customers on order statuses and delays and maintaining a clean and welcoming reception area. Participating in regular communication meetings ensures that receptionists stay aligned with store goals and updates. The ideal candidate will be fluent in both English and Spanish and possess strong customer service and organizational skills. Experience in a receptionist or front-office representative role is preferred but not mandatory, with 0-2 years of relevant experience or training being beneficial. This position offers competitive compensation with bonus potential and a robust benefits package, including health and dental insurance, 401k with company match, flexible spending accounts, paid personal time off, paid holidays, parental leave, and an employee eyewear discount. Working at America's Best is more than just a job—it is an opportunity for career growth and professional development within a supportive company culture that values diversity and equal opportunity.

• High school diploma or equivalent
• Fluent in reading and speaking both English and Spanish
• Experience handling multiple phone lines preferred
• Strong customer service skills
• Strong organizational skills
• Ability to maintain a tidy and presentable reception area
• Ability to follow safety protocols and company guidelines