Asst Director Guest Services - Virginia Beach, VA

Hilton Grand Vacations is a prominent leader in the vacation ownership industry, known for its unwavering commitment to innovation, quality, and sustained growth. The company operates with a clear mission to create memorable experiences for owners, guests, and team members, making a positive impact within the vacation ownership sector and the communities where it operates. As a leading player in the hospitality industry, Hilton Grand Vacations offers world-class vacation experiences through its resorts and properties worldwide, ensuring high standards of service and guest satisfaction. The company values its team members as the foundation of its success, fostering a culture of professionalism, integrity, and continuous development. Hilton Grand Vacations cultivates an environment where employees are encouraged to grow, learn, and contribute meaningfully to the brand’s legacy. The company offers competitive pay, benefits from day one, and numerous advancement opportunities, making it an attractive employer for professionals in the hospitality field. Joining Hilton Grand Vacations means becoming part of a team dedicated to making vacation dreams come true with exceptional service and attention to detail, while benefiting from a supportive workplace that values diversity and equal opportunity. As an Assistant Director Guest Services at Hilton Grand Vacations, you will play a crucial role in driving the company’s success through delivering outstanding guest service and managing front office operations effectively. Your responsibilities will include handling guest concerns and incidents promptly and professionally to maintain high levels of guest satisfaction. You will supervise the check-in and check-out processes, assist in managing resort inventory, and ensure compliance with quality assurance standards. This role requires strong leadership abilities and an understanding of hospitality operations, including collaboration with departments like housekeeping, engineering, and security. Your duties will extend to completing accounting transactions, preparing arrival packets, inspecting property and rooms, and maintaining operational documents. You will also be actively involved in advising management on policy adjustments and corrective actions to enhance the guest experience. The position demands a courteous, professional approach, especially when managing difficult situations or upset guests, reflecting the Hilton Grand Vacations commitment to excellence. With this role, you will contribute significantly to hotel operations, ensuring smooth and efficient front desk functions, and supporting the overall goals of the organization. This is an excellent opportunity for individuals seeking a supervisory role in a growth-focused, customer-centered hospitality company that invests in its team members' career development and well-being.

• High school diploma or equivalent
• Minimum of six months supervisory experience in customer service
• Minimum of one year hotel industry experience
• Demonstrate leadership skills such as integrity, professionalism, and confidentiality
• Maintain a courteous and professional attitude when handling upset guests and difficult situations