Assistant Manager - Juneau, AK

Tailwind Concessions is a rapidly expanding company recognized for its commitment to innovation, growth, and operational excellence in the hospitality industry. Established with the goal of enhancing the travel experience, Tailwind specializes in delivering superior dining and retail services to travelers at airports and other transportation hubs. The company has cultivated a strong reputation for its dedication to customer satisfaction and quality service, creating memorable moments through its varied portfolio of food and beverage offerings and retail operations. Tailwind's growth vision is supported by a workforce of passionate professionals who strive to uphold the company's values and standards in every interaction with guests and customers. The Assistant Manager role at Tailwind is a vital leadership position focused on supporting the operational excellence and team management necessary for running a successful food and beverage or retail establishment at our various locations. Reporting directly to the General Manager, the Assistant Manager plays a critical role in ensuring that staff members provide exceptional customer service while maintaining a safe, clean, and welcoming environment for guests. This position involves a wide range of responsibilities including staff training and scheduling, inventory management, adherence to health and safety standards, and quality control of food and beverage products. The successful candidate will work hand-in-hand with the General Manager to lead a high-performing team dedicated to achieving both business and guest experience goals. Key aspects of the role include managing customer relations by addressing complaints professionally and promptly, optimizing operational processes by minimizing losses and misuse, and ensuring compliance with all legal and safety requirements especially related to food handling and alcoholic beverage service. The Assistant Manager will also be accountable for maintaining equipment as per preventive maintenance schedules, managing stock levels through accurate inventory calculations and reorder processes, and ensuring that all standards of food quality are consistently met by monitoring preparation methods, appearance, and taste. Tailwind strongly encourages Veterans and Military family members to apply, reflecting the company's commitment to diversity and inclusion within its workforce. The role demands a hands-on leader who is physically capable of performing tasks such as lifting, bending, and standing for extended periods, with availability to work various shifts including weekends and evenings as needed. This role is ideal for individuals with a strong background in food and beverage management, kitchen operations, and a passion for delivering top-tier guest service. In summary, joining Tailwind as an Assistant Manager presents a compelling opportunity to be part of a dynamic and growing company where you can contribute meaningfully to the success of multiple food and retail locations, develop your leadership skills, and work in a supportive environment that values operational excellence and employee well-being. Tailwind offers a competitive benefits package and supports career advancement in the hospitality sector, making it an excellent choice for candidates seeking a challenging but rewarding managerial role.

• Must be able to pass background check
• management experience in food and beverage sector
• strong kitchen and grill experience
• reliable transportation
• willingness to work flexible hours including weekends and evenings