Assistant Manager - Front Desk - St. Louis, MO

Marriott St. Louis Grand, located at 800 Washington Avenue in the vibrant city of Saint Louis, Missouri, is part of the globally recognized Marriott International family. Marriott International is a world leader in hospitality, known for its diverse portfolio of brands that range from luxury to select-service hotels and resorts. The Marriott St. Louis Grand offers travelers an exceptional experience with its commitment to quality, comfort, and outstanding guest services. This full-service hotel enjoys a prime location in downtown Saint Louis, making it an ideal destination for both business and leisure travelers. The hotel features elegant rooms, modern amenities, meeting and event spaces, and a variety of dining options, all designed to provide an unparalleled stay. The role available is a full-time Management position within the Rooms and Guest Services Operations department. This entry-level management role primarily focuses on supporting the daily operations of the Rooms division, which includes departments such as Housekeeping, Recreation, Laundry, Staff services, and Concierge/Guest Services. This position offers a competitive hourly wage ranging from $25.02 to $28.37 and is bonus eligible, providing additional incentives for outstanding performance. The candidate chosen for this opportunity will play a crucial role in ensuring the smooth functioning of guest arrival and departure processes while maintaining the high cleanliness and presentation standards of the property. Responsibilities encompass opening and closing shifts in key operational areas like the Front Desk and Housekeeping, verifying room rates for maximizing revenue, scheduling and supporting staff, and assisting with budget management to meet financial goals. Importantly, the management trainee will also contribute to fostering guest and employee satisfaction, a core pillar of Marriott's service philosophy. Candidates are expected to have at least a high school diploma or GED coupled with three years of experience in guest services, front desk, housekeeping, or a related field. Alternatively, applicants with a two-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major with one year of relevant experience are encouraged to apply. This ensures the candidate has a balanced foundation of education and practical experience to thrive in this supervisory capacity. Beyond day-to-day operational duties, this position embraces the opportunity to engage with guests directly, addressing their concerns and feedback to elevate their experience. The role demands understanding various departmental functions, managing resources efficiently, and working collaboratively with multiple teams to uphold Marriott standards and contribute positively to the hotel's reputation. The ability to operate departmental equipment, comprehend night audit procedures, and comply with loss prevention policies is essential. Marriott is deeply committed to equal opportunity employment. The company prides itself on fostering an inclusive work environment that values unique backgrounds and drives innovation through diversity. Marriott St. Louis Grand is dedicated to developing its associates through opportunities for training, growth, and recognition, enabling employees to become their best professional selves while delivering exceptional hospitality. Join Marriott to be part of a global team where your work is valued, your skills are honed, and your career path is supported every step of the way.

• High school diploma or GED
• 3 years experience in guest services, front desk, housekeeping, or related area
• or 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
• 1 year experience in related professional area
• strong organizational skills
• excellent communication skills
• availability to work full time
• ability to operate department equipment
• knowledge of night audit procedures
• compliance with loss prevention policies
• ability to manage employee schedules and time tracking
• problem-solving ability
• guest service focus